Welcome & Service Assistant
1 week ago
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
You'll be required to work at both Felbrigg Hall and Sheringham Park.
What it's like to work here:You'll join the small, friendly Welcome Team of around 8 staff, all reporting to the Welcome Manager, and you'll be required to work at both Felbrigg Hall and Sheringham Park.
Popular Felbrigg Hall is one of the most elegant country houses in East Anglia. The rolling landscaped park with its lake, woods and waymarked trails is great for family days out. The fine walled garden grows flowers for the house, as well as vegetables for the local community. Roles within Felbrigg Hall’s team are highly sought after, and the team pride themselves on their commitment to the estate.
Sheringham Park is a 1000 acre parkland and woodland garden with miles of stunning coastal views plus the Courtyard Cafe.
What you'll be doing:As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Who we're looking forYou'll need to have the following experience:
- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Requirements :Compliance.Eligibility to Work in the UK
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