Welcome & Service Assistant

2 weeks ago

Norwich, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service.

We are looking for a team player to support the Visitor Welcome Team, with a strong focus on fundraising and growing support. Reporting to the Visitor Experience Officer you'll support our team of volunteers in the running of our second hand bookshops, aswell as working across the portfolio to develop fundraising interpretation and text to donate and you'll help to identify new opportunities for on property giving.

What it's like to work here Popular Felbrigg Hall is one of the most elegant country houses in East Anglia. The rolling landscaped park with its lake, woods and waymarked trails is great for family days out and even boasts ‘buggy-friendly’ walking routes. The fine walled garden growsflowers for the house, as well as vegetables for the local community.

Roles within Felbrigg Hall’s team are highly sought after, and the team pride themselves on their commitment to the estate.

Click here for more information about this location What you'll be doing As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll support the Visitor Welcome Team, focusingon fundraising, growing support and linking everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for You'll need to have the following experience:

- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

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