Welcome & Service Assistant

2 weeks ago


Norwich, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£12.75 per hour

**Contract/duration**:Fixed term contract for 9 months - until March 2026

**Hours/working pattern**:flexible. up to 4 days a week in peek periods such as school holidays and as little as 1 day a week in winter months November and January.

What it's like to work here:Reporting to Welcome Manger, you’ll be part of a team of 8 Welcome and Service Assistants working at Felbrigg Hall.

This is a fun and varied role, involves working outdoor in all seasons and weekend and bank holiday work.

Felbrigg is undergoing a large conservation project this year which will affect the way that the Welcome Team works. We're looking forward to someone joining the team to embrace the opportunities with us, as we're excited to try new ways of working and give the best experience to our visitors.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you if you're:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/03/26)



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