Customer Payments Advisor

3 days ago


Newcastle upon Tyne, United Kingdom One Utility Bill Full time

**Customer Payments Advisor**:
**Permanent | £26,200**:
**A little bit about us**:
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

Our people scored us a whopping **9.3 out of 10**for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

**What You’ll be doing**:
As a member of our dynamic Payments team, you will play a vital role in guiding our customers back to financial stability whilst also engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied.

Join us and help make a difference in our customers journey

**A little bit about you**:
Confident speaking on the phone

Self motivated & driven by targets

Great listening and communication skills
- ️ Excellent at time management and multitasking

Unafraid to speak up with new ideas

**What you’ll get from us**:
£26,200 and an annual uplift to say thanks each April

A competitive commission structure

25 days holiday each year on top of bank holidays plus the option to buy or sell 5 days

Our shiny employee benefits platform, Magpie, will be yours to use from day one

❤️ A paid volunteering day with our chosen charities or a charity close to your heart.
- ️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits

Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East

Enhanced Pension Contributions once you’ve been with us for 3 years

️ Free independent mortgage advice from Charles Cameron & Associates

Cycle to work scheme

Up to £1500 for direct business benefit learning of your choice

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats



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