Customer Advisor

7 days ago

Newcastle upon Tyne, United Kingdom Launch Group Full time

The Launch Group are supporting AA to recruit for customer service advisors.

You’ll initially work on site in Newcastle whilst you complete training and get up to speed, with flexible options to work from home once you’re up and running effectively in your new role (typically after 3 months for most of our new starters). As part of our dynamic working model, we ask our teams to spend some of the time working from the office each month.

We are an award winning contact centre and we are looking for people who are as passionate as us about delivering excellent customer service to join us.

Sounds fast paced? It can be, but we also know work-life balance is important. After your first few months there is a possibility for remote flexible working, and unlike many other contact centres our opening hours are:

- Monday to Friday: 8am - 7.15pm
- Saturday: 9am - 5.15pm
- Sunday: Closed
- Christmas Day: Closed
- Boxing Day: Closed
- New Year’s Day: Closed

What will I be doing?

As a Customer Service Representative, you’ll play a key part in delivering a first class customer service experience when speaking to customers about their car or home insurance, or breakdown cover.

Day to day, you’lltake inbound calls from existing customers who’s insurance policy is due for renewal, covering things such as
- Discussing the renewal with the customer, making sure all of their information is correct
- Take payments to continue insurance cover
- Negotiate renewal prices
- Promote additional products & services to the customer
- Provide a first class level of customer service, enhancing the brand reputation

Additional Information

What else should I know about?

Just so you know: we need to complete several pre-employment checks including a credit check and a criminal record check as part of the onboarding process

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.

We look forward to hearing from you soon.

**If you have any questions please call The Launch Group on
0191 261 8456
.**

**Salary**: £19,250.00-£26,814.00 per year

Additional pay:

- Commission pay
- Performance bonus

**Benefits**:

- Company events
- Company pension
- On-site parking
- Store discounts

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

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