Customer Service Advisor

1 day ago

Newcastle Upon Tyne, United Kingdom Tru Talent Full time

**Customer Service Advisor**

**Basic Salary**:Up to £22,000 + Bonus

**Working Hours**: 8am - 5pm Monday to Friday

**Location**:Newcastle

**Extras**: 21 Days holiday + Bank Holidays, Pension Scheme

New vacancy for a **Front of House/Customer Service Advisor** to join a busy accident repair centre.

Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.

**Responsibilities of a Front of House/Customer Service Advisor**:

- Managing our customer experience journey, including customer complaints and resolutions
- Booking customers in and arranging their vehicle collections and returns
- Liaising with our drivers and managing the transport diary
- Answering and making phone calls
- Updating insurance companies
- Updating computer systems/portals
- Ensuring daily KPI targets are achieved
- Moving vehicles on the forecourt
- Creating job packs and associated admin

**Skills and Qualifications of a Front of House/Customer Service Advisor**:

- Multi-task in a busy environment
- Plan your workload effectively to ensure customers are updated to agreed timescales
- Work accurately under pressure
- Work as part of a team as well as on your own initiative with mínimal supervision
- Be flexible in your approach
- Continually work to high standards with customer satisfaction in mind

This is a full-time, permanent position for a skilled and courteous **Front of House/Customer Service Advisor** to earn a Competitive salary together with excellent brand approvals and benefit from company culture where career progression isencouraged. Previous experience in a Bodyshop environment is desired but not essential.

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