Customer Service Advisor

18 hours ago

Newcastle upon Tyne, United Kingdom Radius Payment Solutions Full time

A friendly team that can support you throughout your career
- Great opportunities for ongoing development and progression
- Progression opportunities
**Salary**:up to £20,500
**Location**:Orion Business Park, Newcastle, NE29 7ST
**Working Hours**: Monday to Friday, 9am - 5:30pm (no weekend work)

Based at our office in North Shields, you will be a part of an exciting team with plenty of growth and opportunity.

As a Customer Service Advisor, you will be part of our Telecoms Division, responsible for providing internal and external customer support and delivering quality customer service to help retain and grow the Radius Connect customer base.

**Key responsibilities of the role**:

- Providing customer service, including interacting with customers, and answering customer enquiries.
- Ensure phone answering takes priority and is answered in line with company guidelines.
- Build and sustain strong relations with new and existing customers.
- Work closely with other teams in the business, such as Sales, Field Service and Accounts.
- Keep up to date on Company product portfolio.
**The experience and skills that we are looking for include**:

- Good communication skills and comfortable speaking with customers over the phone.
- The ability to work effectively as part of a team.
- Experience of working with customer accounts and dealing with customer query's is desirable.
- Knowledge of Microsoft Office
- Teams, Word, Excel etc.

**Benefits**:

- Great working hours with no shift patterns or weekend work;
- Competitive basic salary;
- 22 days annual leave + bank holidays (increasing with each year of service to a maximum of 25);
- Work-life balance;
- Excellent training and coaching;
- Friendly & supportive team working environment;
- Fantastic opportunities for ongoing development and progression;
- Company sick pay (upon 1 years service);
- Pension scheme;
- Local and online discounts including discounted restaurants, travel, entertainment tickets with BenefitHub;
- Employee Referral Programme;
**Why choose Radius?**

Radius Payment Solutions is a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful, fast-growing global company with offices across five continents.
- 24th in the Sunday Times HSBC Top Track 100 list of Britain’s largest privately owned companies
- Internal talent development programme
- Secondment opportunities to work in our overseas offices
- Innovative, technology driven culture
- Rapidly expanding global company with an entrepreneurial mindset

If you would like any further information about this role, please contact Ella on
+441270 503475

Customer Service, Internal Account Manager, Account Management, Desk Based Account Manager, Telecoms, Telecommunication, Client Support, Customer Success Manager, Client Account Management, Customer retentions advisor

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