Income Management Officer
2 days ago
Positive Employment is currently recruiting an Income Management Officer for our client based in Haringey.
**Duties and Responsibilities but not limited to**:
- **Income Maximisation**_
- To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears.
- To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt.
- To show strong initiative in dealing with both current and Former Tenants’ arrears cases using best practice in the credit control and financial management sectors.
- **Customer Service**_
- To be in frequent and regular contact with tenants where necessary to ensure they are fully aware of their obligations to pay their rent and other charges and of the consequences of non-payment.
- Carry out a full assessment of a tenant’s circumstances.
- To respond to correspondence/ complaints/enquiries from a wide range of audience categories.
- **Technical understanding and continuous improvement**_
- To have a good understanding of welfare benefits and keep up to date on any changes in policy and legislation.
- To have a thorough understanding of the impact that welfare benefits changes can have on tenants and the risk this presents to the organisation.
- **Stakeholder engagement and collaboration**_
- To work in collaboration with other departments and external agencies the CAB, the DWP and other relevant services.
- To identify, support and work effectively with vulnerable tenants in liaison with Tenancy Management, support services and agencies.
**Personal Requirements**:
- Customer service experience, Experience of providing advice on housing, welfare benefits and/or rent arrears.
- Worked in debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
- Extensive experience of working in a customer
- focused (including financial and accounting) environment, using computerised, data based systems.
- An enhanced DBS & barring check.
- 5 years references.
- **Working Hours**:_09:00am - 17:30pm, Monday - Friday_
**Pay: £21.44 p/h Umbrella (minimum)**
**Job Types**: Full-time, Temporary contract, Temp to perm
**Salary**: £21.44 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Haringey, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: DB130123
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