Private Receptionist/administrator

The Role: What you will do?

As an Administrator and Receptionist, you will be the face and voice of Physiotherapy London. Acting as an extension of the firm’s brand and core values, the purpose of this role is to welcome patients to the clinic and undertake all administrative tasks required to ensure the smooth running of our Private Physiotherapy Department and clinic.

This is a great opportunity to work with a committed team of professionals who are passionate about helping people and offering excellent service. The receptionist/administrator position is viewed as an integral role within our team.

You will be responsible for taking inbound and making outbound calls, booking patient appointments and processing new referrals. You will also be required to send reports to 3rd party referrers and consultants within strict time frames. As well as general administrative tasks, including the use of Microsoft 365 and various clinic software packages.

Whilst covering the reception area, you will ensure that all reception tasks are completed daily and patients are greeted with a friendly, professional approach.

This role requires a clear, concise communicator with the ability to use initiative to multitask and change priorities as needed.

**Key Responsibilities**

Manage your own activities and ensure that these are completed in a timely manner

Identify and escalate any issues.

Work closely with administrative colleagues and clinicians to resolve patient queries.

Any other ad hoc duties to support the Reception, Customer Service and Administration function of the business.

**Administration specific**

Answer incoming telephone calls in a professional manor.

Send clinical letters and reports by post and/or electronic means.

**Reception specific**

Welcome all visitors to the clinic in a polite and courteous manner, and ensure all patients are appropriately briefed for their appointment.

Manage and maintain our appointment diaries and ensure future appointments are booked correctly.

Liaise with patients regarding the payment of their treatment. This involves processing cash and card payments.

Update patient information and ensure adequate notes are added to patients’ records as required.

Ensure that the reception and waiting area is always kept tidy and presentable.

Complete daily reception tasks such as inputting new patient’s data, scanning and restocking rooms.

Communication with clinical staff where a patient is going to be late or needs to reschedule their appointment.

Keeping patients updated when clinical staff are running late and reschedule appointments as needed.

**Why Vita Health Group?**:
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of **making people better**, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance, support with continued professional development and a comprehensive benefits package which you can view in full on our website.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

- Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
- Our participation in Stonewall’s Diversity Champions programme which supports us in ensuring all LGBTQIA+ staff are free to be themselves in the workplace.
- Our status as a Menopause Friendly Committed employer.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS2), Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- The provision of access to health and wellbeing services for colleagues.