Corporate Receptionist

**Overall Purpose**

As the Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within this building. This premium modern building is a high-profile site. Our client also has their head office based here so there is high visibility, with exceptional customer service requirements.

This is a great opportunity to provide the best front of house and hosting services to the building occupiers and their visitors, which are crucial to the role. You will always provide a warm welcome and assistance by going the extra mile.

You will take full ownership of the look and feel of the reception space. You will be responsible for ensuring the lobby, reception desk, and seating area are of excellent standards from temperature, tidiness and everything is in good working order.

You will exercise your creativity looking after the newsletter and contents of the ECN board. You will work closely with the building manager, the front of house security and the rest of the building teams. You will also contribute to the social and energy saving goals of the building.

You will be a dedicated, flexible and a dynamic team player and always ensuring to be the best front of house ambassador of St James and the site.

**Duties and Responsibilities**
- To take full ownership and accountability of the reception and all associated areas, making sure that they are always kept in the best possible order, liaising with cleaners, facilities, engineers, and other departments as deemed necessary.
- Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date.
- Delivering of monthly and weekly reports and appropriate FOH data as and when required.
- First point of contact for all guests, visitors, occupiers, and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
- Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
- To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Where appropriate, reporting of accidents or incidents.
- Create and lead on the events calendar, pop ups and freebie Fridays for the building
- Ensure the reception area is kept organised, clean and tidy at all times.
- Stand to greet all visitors to the building.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.

**Knowledge and Skills**:

- Previous experience in delivering exceptional customer service essential
- Excellent command of the English language, both verbal and written
- Experience of using Microsoft Office, PowerPoint and Excel essential
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing and a can do/proactive attitude
- Innovative and creative
- Flexibility to react promptly on reasonable client’s demand.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Corporate Reception: 2 years (preferred)

Work Location: One location

Reference ID: Canary Wharf