Medical Receptionist

3 days ago


Guildford, United Kingdom Woodbridge Hill Surgery Full time

**Care Navigator**

**Job summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

There is the possibility to take on more administrative responsibilites with document management, coding and secretarial work.

**Job responsibilities**:

- Ensuring patient queries are dealt with efficiently and effectively whether by online, phone or in person
- When covering the patients’ queries ensuring calls are answered promptly and in line with practice protocols
- Ensuring all requests for appointments both routine and emergency are signposted correctly - using practice training material and the nurse triage system
- To process and promote use of online services such as Footfall, NHS App or Patient Access
- To process repeat prescription requests
- To process out of hours and other reports received directly into the clinical system
- To advise patients re lab results as directed
- Covering the reception desk as required
- To action registrations received either electronically or in person
- To ensure all relevant clinical data is added correctly onto the patient’s medical record
- To ensure contact details for patients are kept up to date and processing any updated information
- To promote relevant clinics/services to patients
- Contacting patients pro-actively and as requested to invite them in for review/clinics
- To have a thorough knowledge of all practice procedures
- To work in accordance with protocols

**Job Types**: Full-time, Part-time

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Guildford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 1 year (preferred)


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