Medical Receptionist

1 week ago

Guildford, United Kingdom Woodbridge Hill Surgery Full time

**Care Navigator**

**Job summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

There is the possibility to take on more administrative responsibilites with document management, coding and secretarial work.

**Job responsibilities**:

- Ensuring patient queries are dealt with efficiently and effectively whether by online, phone or in person
- When covering the patients’ queries ensuring calls are answered promptly and in line with practice protocols
- Ensuring all requests for appointments both routine and emergency are signposted correctly - using practice training material and the nurse triage system
- To process and promote use of online services
- Operating the reception desk
- Promote relevant clinics and community services to patients
- Contacting patients pro-actively and as requested to invite them in for review and clinics

**Qualifications**
- At least one year experience as GP Medical receptionist
- Previous office and administrative experience
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency in using office software and equipment
- Ability to handle patient inquiries and manage appointments
- Familiarity with medical terminology and healthcare procedures

**Job Types**: Full-time, Part-time

Pay: Up to £11.40 per hour

Expected hours: 37.5 per week

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Free flu jabs
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Guildford: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- GP Receptionist: 1 year (required)

Work Location: In person

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