Office Administrator

Company Description
**Providers of private luxury at-home care; supporting our clients to live independently in their own homes - just how they want to.**

**Job Description**:
As a growing and dynamic team and business the role may be varied and we very much all support each other when needed. The role would suit an individual who has attention to detail, well presented and a passion to learn and develop.

**Why you’ll love working in our team**:
As a private provider of care at home we offer choice and make it possible for the elderly to remain in their own homes. A rewarding and fulfilling career making a difference to people’s lives.

**Grow with us**:We want to support people to develop their careers with us. Attend additional training and progress their roles to suit their skill set.

**We take care**:As the winners of care employer of the year in Leicester and recent finalists in the Great British Care Awards we believe looking after our employees is as important as our clients.

**Perks**:Pension, free EAP Employee Assistance Program to help with all areas of life offering professional guidance; discount scheme in many high street brands, team events and bonuses and daily free tea and coffee - cakes and biscuits a must

**What you’ll do**:This role is to support the front of house, reception, answering the phone and general office administrative duties.

**Responsibilities and Duties**:

- Provide a positive reflection of Home Instead Charnwood to everyone you encounter - first impressions and meet and greet in the shop when on reception
- Ensuring that everyone that encounters Home Instead Charnwood feels positive with the interaction; clients, CAREGivers

**Reception General**:

- Answer the phone in a friendly and professional manner as first person, direct calls to most appropriate person, take messages, record and follow up
- Monitor the signing in and out of people for our records when on the front desk
- Monitor the CCTV via an app when working weekend etc if required

**Networking and brand awareness**:

- The key objective is to raise brand awareness and develop key relationships with professionals in the community that will refer potential clients to us.
- Sell Home Instead through presentations / workshops, highlighting the benefits of Home Instead Charnwood
- Communicating new product incentives for prospective clients including all our new innovative equipment (home aware)
- Identify potential new clients and pass on information
- Attending meetings, groups in the local community that may be interested to learn about our services
- Attend and exhibit at local fetes in the community and industry events if needed.
- To undertake all networking activity in the community to get our brand recognised locally
- Be an extremely motivational and enthusiastic face of the company out in the community
- Record all contacts and networking through our RPN networking app and portal
- Keep in touch regularly with these relationships to build and strengthen ie send Xmas card, Easter cards - new events news letters
- Follow a monthly / quarterly strategy to ensure relationships are maintained and strengthened

**Marketing and Social Media Support**:

- Ensure our website is current and up to date (new team members, news stories etc)
- Post on FB daily stories about us
- Use social media platforms including FB to form marketing campaigns for client growth
- Manage Google my Business and ensure 2 new reviews a week
- Monitor Google Analytics (we have a digital marketing agency that manages the complicated stuff)
- Instagram
- Support with the organisation of printed or event marketing admin
- Hold one community event each month (to build brand awareness) - when appropriate to do so (ie dementia coffee morning at the shop)
- Monthly PR campaign - seasonal themes and match shop window displays, trees
- Quarterly Press paper campaigns (write news letter)
- Monthly theme ie Xmas jumper day and client enhancements
- Consider posters marketing message monthly / quarterly
- Ensure all local area have our poster featured
- Consider paid for and ad-editorial marketing

**Finance Admin**:

- Scan and upload invoices to Xero
- Support Jade to upload CAREGiver expenses, mileage and generate CAREGiver payroll
- Support Jade with posting client invoices

**Recruitment Admin**:

- Ensure all CAREGiver profiles are up to date
- Ensure all CGs have the appropriate induction (MLC)
- Certificates given (photograph as evidence)
- Ensure CAREGivers great work is recognised on Social Media Platforms
- Ensure CAREGiver anniversaries and birthdays are recognised (card and posts)
- Ensure CAREGivers remain compliant - ie PP tasks - on going motor tasks new insurance for example
- Organise the monthly CAREGiver drop in
- Organise the quarterly CAREGiver team meetings
- Spend an hour a week - just calling round - just because to give ‘an hour of love’
- That car documents are updated as expire
- That DBS is clear and upd