Customer Service Assistant

**Who are We**

Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.

With our personal and caring approach, we have been helping generations of local people to save and become homeowners.** **Supported by a** **strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.

As a nurturing employer, we believe in supporting staff brings their whole selves to work in an inclusive environment where diverse needs are recognised and respected.

**What will you be doing?**

Due to our continued growth, we have exciting opportunities for enthusiastic and friendly Customer Service Assistant in our busy **Coleraine branch** team. We are a modern, innovative and exciting Building Society and we’d love for you to join us.

Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customer’s expectations.

If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, and friendly environment.

**About The Role**

**Key Duties**
- Identify opportunities where Progressive products or partner services would be beneficial to our customers.
- Assist our customers in an engaging manner and demonstrate understanding of individual life events through a sensitive and caring approach (e.g., dealing with bereavement or vulnerability), following up with our customers.
- Show dedication towards achievement of sales goals.
- Maintain a continuous and strong knowledge of our products and procedures.
- Operate branch till systems and carry out a range of daily tasks including account opening, receipts and withdrawals, account amendments and providing information on our products and services.
- Carry out administration tasks and communication with our customers by telephone, letter and digital routes.
- Provide additional support to savings and mortgage processes as deemed necessary by your Manager.
- Encourage and demonstrate the use of Progressive Online to our customers.

**What's on offer?**
- Competitive salary
- Annual KPI Bonus Scheme
- Excellent pension with up to 20% employer pension contribution
- Life Assurance Scheme
- Group Income Protection
- Health cash plan for money back on dental, optical costs etc
- Generous holidays - 25 days plus up to 12 Bank Holidays
- Extra day off for your birthday
- Holiday purchase scheme
- Opportunity to gain great exposure in supportive environment
- Excellent training and volunteering opportunities

**Required Criteria**
- 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
- Applicants should have at least 2 continuous years' work experience in a customer-facing role
- Friendly and professional with a passion for customer service
- Ability to work collaboratively with a team environment as well as the ability to work independently using your own initiative
- Excellent interpersonal, communication and numeracy skills
- Team player with a positive attitude and an enthusiasm for developing new skills
- Organised and capable of managing workloads with accuracy and attention to detail
- Ability to navigate systems and information when supporting Member needs
- IT literate and proficient in the use of Microsoft Office

**Desired Criteria**
- Previous experience in a similar role in the banking/financial industry
- Experience of cash handling

**Skills Needed**

Answering Customer Questions, Establishing Rapport With Clients, Ability to Use Positive Language, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs

**About The Company**

Careers at Progressive

We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.

We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies.

This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

**Company Culture**

To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:
We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.

We celebrate staff diversity and work hard to ensure