Customer Service Assistant

1 day ago


Coleraine, United Kingdom Coleraine Specsavers Full time

**Job Overview**

**Responsibilities**
- Dealing with customers face to face and also over the phone enquiries
- Meeting and greeting patients with a warm welcome when they enter the store
- Booking appointments for eye tests and hearing tests
- Helping customers choose frame, lenses, contact lenses
- Taking measurements for spectacles
- Processing orders for spectacles and contact lenses
- Providing guidance on eyewear care and hearing products and their maintenance
- Providing guidance to suit patient needs and lifestyle
- Carry out repairs/ adjustments and handle any concerns that a patient may have

**Qualifications**
- First and foremost you must enjoy working with people.
- Previous experience in an optical setting or similar role is preferred but not essential.
- Excellent communication skills with a focus on customer service.
- Ability to work efficiently both independently and as part of a team.
- Attention to detail and strong organisational skills are essential.
- A willingness to learn new skills and adapt to changing technologies within the optical field.

**Job Types**: Full-time, Part-time

Pay: From £24,200.00 per year

Expected hours: 37.5 per week

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Store discount

Work Location: In person

Reference ID: 012025



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