Customer Service Advisor

2 weeks ago

Crawley, United Kingdom Hendy Group Full time

We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Dealership in Crawley.

You do not need automotive experience to be successful in this role - we will train that, but some form of customer services experience would be beneficial.

**The Opportunity**:
As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.

In this role you will be:

- Meeting and greeting customers;
- Booking vehicles into the diary;
- Ensuring the customer database is updated and accurate;
- Support the profitability of the service department by using trained and professional sales techniques;
- Ensuring customers are familiar with the variety of workshop services;
- Accurately recording vehicle faults;
- Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
- Obtaining authority and payments for repairs.

**The Rewards**:
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme from day one;
- Life Insurance;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Self-motivated, energetic and enthusiastic.
- A good standard of verbal and numerical reasoning;
- Previous experience in a target driven role (desirable but not essential);
- Experience with CDK (desirable but not essential);
- A full UK driving licence.

**The Company**:
The Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

  • Customer Service Advisor

    1 week ago

    Crawley, United Kingdom Brook Street Full time

    Role: Customer Service Advisor Location: Crawley Hours: Mon-Fri 8.30am-6pm, 35 hours a week **Salary**: £20,000 and rising to £21,000 after probation period We are seeking a passionate, dedicated and hardworking Customer Service Advisor to join a friendly and supportive team based in Crawley. You will have strong customer service experience, attention...

  • Customer Service Advisor

    2 days ago

    Crawley, United Kingdom Talented People Solutions Ltd Full time

    **Job Title**: Customer Service Advisor **Location**: Crawley **Salary**:£18- 21,000pa **The Role**: My client is going through a very exciting period of growth and is looking for Customer Service Advisors to join their team. You will be responsible for speaking with clients and customers, making sure their orders are completed correctly and that all...

  • Customer Service Advisor

    1 week ago

    Crawley, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - Crawley £20,000 pa - Annual reviews & benefits** **Rising to £23,000 with experience on the role** **Would you like to work in a fantastic role as a customer service Advisor for a company who values their staff?** **Benefits: excellent pension, health care benefits, 25 days holiday plus 8 days bank holidays, on site gym and...

  • Customer Service Advisor

    4 days ago

    Crawley, United Kingdom Mears Group Full time

    Annual salary: up to £26,392.00 Customer Service Advisor Crawley Full Time hours per week Permanent - Office based Salary - £26,392.00 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70...

  • Customer Service Advisor

    12 hours ago

    Crawley, United Kingdom Mears Group Full time

    Annual salary: up to £27,711.60 Customer Service Advisor Crawley Full Time hours per week Permanent - Office based Salary 27,711.60 annum We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than...

  • Customer Service Advisor

    12 hours ago

    Crawley, United Kingdom Mears Group Full time

    Annual salary: up to £27,711.60 Customer Service Advisor Crawley Full Time hours per week Permanent - Office based Salary 27,711.60 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70...

  • Customer Service Advisor

    6 days ago

    Crawley, United Kingdom Huntress Full time

    OverviewCustomer Service Advisor – Crawley, West Sussex£24,500 per annum (reviewed after 3 months)Monday to Friday, 9am-5pmThe RoleAn established and respected local business is looking for a Customer Service Advisor to join their friendly and supportive team. The company is known for delivering high-quality products and excellent service, and they're...

  • Customer Service Advisor

    2 weeks ago

    Crawley, United Kingdom Huntress Full time

    **Customer Service Advisor £20,000 - £22,000 Permanent - full time -Monday - Friday 9.00am - 5pm. Crawley (office based) **Do you always deliver excellent customer service? Are you ready to start a new and exciting career within a fun and friendly team? You will have previous customer service experience along with high attention to detail and confident...

  • Customer Service Advisor

    12 hours ago

    Crawley, United Kingdom Wates Full time

    **?? Join Our Team as a Customer Service Advisor!**??** ?? **Location**: Crawley Office ?? **Division**: Responsive Maintenance - Social Housing Contract We’re excited to offer an opportunity for a **Customer Service Advisor** to join our Wates team! You’ll play a key role in leading and supporting our Customer Service team, helping us deliver...

  • Customer Service Advisor

    1 week ago

    Crawley, United Kingdom Huntress Full time

    **Customer Service Advisor £20,000 - £22,000 Permanent - full time Crawley (office based)** Are you ready to start a new and exciting career within a well-established and reputable business? Do you love delivering exceptional customer service? This could be the role for you! You will have previous customer service experience along with high attention to...