Customer Service Advisor

5 days ago

Crawley, United Kingdom Mears Group Full time

Annual salary: up to £26,392.00

Customer Service Advisor

Crawley

Full Time hours per week Permanent
- Office based

Salary
- £26,392.00

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:
As a Customer Service Advisor, you will be working alongside Crawley Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Service Advisor within our Crawley branch you will be working as part of a local team supporting high standard Customer Service activities to Housing properties, delivering best in class customer service and satisfying all safety, quality and cost control standards.
- Ensure all repair and/or non-repair queries are handled in a professional & timely manner and associated appointments made in line with contractual commitments
- Ensure correct diagnosis of repair made via the branch operating system.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. It may also be necessary where requested to obtain customer feedback on completion of works.
- Record and respond to all client, service user and company communication in accordance with agreed standard operating procedures, including but not limited to, communication with service users regarding ongoing work/s and liaison with colleagues to ensure accurate & timely information provided.
- Support the maintenance of strong links with client, service users, sub contractors and other relevant parties.
- Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
- Provide additional support to Administration or Customer & Community Team where required.
- Attend informal and formal meetings and training sessions as required.

Role Criteria
- Customer service focused.
- IT literate especially Microsoft
- Ability to deal with challenges and complaints.
- Reliable and hardworking
- Excellent verbal and written communication skills
- Good Telephone manner

Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

  • Customer Service Advisor

    1 week ago

    Crawley, United Kingdom Brook Street Full time

    Role: Customer Service Advisor Location: Crawley Hours: Mon-Fri 8.30am-6pm, 35 hours a week **Salary**: £20,000 and rising to £21,000 after probation period We are seeking a passionate, dedicated and hardworking Customer Service Advisor to join a friendly and supportive team based in Crawley. You will have strong customer service experience, attention...

  • Customer Service Advisor

    3 days ago

    Crawley, United Kingdom Talented People Solutions Ltd Full time

    **Job Title**: Customer Service Advisor **Location**: Crawley **Salary**:£18- 21,000pa **The Role**: My client is going through a very exciting period of growth and is looking for Customer Service Advisors to join their team. You will be responsible for speaking with clients and customers, making sure their orders are completed correctly and that all...

  • Customer Service Advisor

    1 week ago

    Crawley, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - Crawley £20,000 pa - Annual reviews & benefits** **Rising to £23,000 with experience on the role** **Would you like to work in a fantastic role as a customer service Advisor for a company who values their staff?** **Benefits: excellent pension, health care benefits, 25 days holiday plus 8 days bank holidays, on site gym and...

  • Customer Service Advisor

    16 hours ago

    Crawley, United Kingdom Mears Group Full time

    Annual salary: up to £27,711.60 Customer Service Advisor Crawley Full Time hours per week Permanent - Office based Salary 27,711.60 annum We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than...

  • Customer Service Advisor

    16 hours ago

    Crawley, United Kingdom Mears Group Full time

    Annual salary: up to £27,711.60 Customer Service Advisor Crawley Full Time hours per week Permanent - Office based Salary 27,711.60 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70...

  • Customer Service Advisor

    6 days ago

    Crawley, United Kingdom Huntress Full time

    OverviewCustomer Service Advisor – Crawley, West Sussex£24,500 per annum (reviewed after 3 months)Monday to Friday, 9am-5pmThe RoleAn established and respected local business is looking for a Customer Service Advisor to join their friendly and supportive team. The company is known for delivering high-quality products and excellent service, and they're...

  • Customer Service Advisor

    2 weeks ago

    Crawley, United Kingdom Huntress Full time

    **Customer Service Advisor £20,000 - £22,000 Permanent - full time -Monday - Friday 9.00am - 5pm. Crawley (office based) **Do you always deliver excellent customer service? Are you ready to start a new and exciting career within a fun and friendly team? You will have previous customer service experience along with high attention to detail and confident...

  • Customer Service Advisor

    2 weeks ago

    Crawley, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Dealership in Crawley. You do not need automotive experience to be successful in this role - we will train that, but...

  • Customer Service Advisor

    16 hours ago

    Crawley, United Kingdom Wates Full time

    **?? Join Our Team as a Customer Service Advisor!**??** ?? **Location**: Crawley Office ?? **Division**: Responsive Maintenance - Social Housing Contract We’re excited to offer an opportunity for a **Customer Service Advisor** to join our Wates team! You’ll play a key role in leading and supporting our Customer Service team, helping us deliver...

  • Customer Service Advisor

    1 week ago

    Crawley, United Kingdom Huntress Full time

    **Customer Service Advisor £20,000 - £22,000 Permanent - full time Crawley (office based)** Are you ready to start a new and exciting career within a well-established and reputable business? Do you love delivering exceptional customer service? This could be the role for you! You will have previous customer service experience along with high attention to...