Trade Floor Support

1 week ago

London, United Kingdom Deltaclass Technology Full time

Role : Trade Floor Support

Location - London

Mode of Hiring - Contract

**Domain: Banking exp mandatory**

**100%Onsite**

**Recent experience should be in Trade floor Support.**

**Mandatory skills: Market data experience (Bloomberg, Eikon) & other trading systems.**

**Server based computing (VDI) troubleshooting**

**- iPhones, Android, and mobile devices**

**- Good knowledge of Networks**

**Key responsibilities**:

- Day to Day processing of Incident tickets / Requests via Service Now in an ITIL aligned environment.
- Deliver a focused client service through ad-hoc troubleshooting and problem solving for end user queries / incidents
- Identifying, troubleshooting, and responding to emergency situations impacting live trading
- Escalating problems pro-actively and ensure all users are kept aware of issues and their development.
- Collecting and reporting errors and improvements to appropriate teams
- Provide high level support of the Microsoft Environment - Windows7/10, Office 2013/365
- Support and troubleshoot issues with technologies including but not limited to:

- Proactively monitoring Key business desks and providing a solution/root cause analysis in collaboration with Technology groups
- Activating and troubleshooting mobile devices (Android, iPhone, iPad, DBiOS)
- Extensive intra-bank liaison, especially with the business areas. In-depth knowledge and ability to support of Market Data Services, Trading Systems and Market Feeds, specifically Bloomberg and Reuters, and other in-house Apps.
- Assist with upgrades and deployment of new software and hardware
- Installation/Decommissioning of hardware (workstations / printers / phones / dealer boards) and all associated IMAC activity via request management.

**Job Type**: Temporary contract
Contract length: 6 months

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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