Trade Floor Support

**Key responsibilities**:

- Day to Day processing of Incident tickets / Requests via Service Now in an ITIL aligned environment.
- Deliver a focused client service through ad-hoc troubleshooting and problem solving for end user queries / incidents
- Identifying, troubleshooting and responding to emergency situations impacting live trading
- Escalating problems pro-actively and ensure all users are kept aware of issues and their development.
- Collecting and reporting errors and improvements to appropriate teams
- Provide high level support of the Microsoft Environment - Windows7/10, Office 2013/365
- Support and troubleshoot issues with technologies including but not limited to:

- Proactively monitoring Key business desks and providing a solution/root cause analysis in collaboration with Technology groups
- Activating and troubleshooting mobile devices (Android, iphone, iPad, DBiOS)
- Extensive intra-bank liaison, especially with the business areas. In-depth knowledge and ability to support of Market Data Services, Trading Systems and Market Feeds, specifically Bloomberg and Reuters, and other in-house Apps
- Assist with upgrades and deployment of new software and hardware
- Installation/Decommissioning of hardware ( workstations / printers / phones / dealerboards ) and all associated IMAC activity via request management.

You will have:

- Demonstrable experience in IT in large corporate front-office environment, specifically in the area of Desk side for Trade floors and Investment Banking in the Financial Services industry.
- Strong client facing skills and able to work under pressure and to competing and tight deadlines
- Experience of using industry standard tools for user and end point management.
- ITIL and best practice service context.
- Good analytical/trouble shooting skills.
- Demonstrate a strong work ethic
- Basic Project management skills
- Able to work on-site in a shift pattern between 7am - 7pm ( Monday - Friday ) and participate in ad hoc weekend working

**Will be technically competent in**:

- Windows 7/10 Operating systems, Mac OS, iOS
- Office 2013 & Microsoft 365 Apps for Enterprise.
- Workstation/Desktop hardware, Printers and Thin devices. Trader voice equipment such as dealer boards.
- Microsoft end point manager, using PowerShell scripts and Microsoft installer
- Server based computing ( VDI ) troubleshooting
- iPhones, Android and mobile devices
- Good knowledge of Networks**Key responsibilities**:

- Day to Day processing of Incident tickets / Requests via Service Now in an ITIL aligned environment.
- Deliver a focused client service through ad-hoc troubleshooting and problem solving for end user queries / incidents
- Identifying, troubleshooting and responding to emergency situations impacting live trading
- Escalating problems pro-actively and ensure all users are kept aware of issues and their development.
- Collecting and reporting errors and improvements to appropriate teams
- Provide high level support of the Microsoft Environment - Windows7/10, Office 2013/365
- Support and troubleshoot issues with technologies including but not limited to:

- Proactively monitoring Key business desks and providing a solution/root cause analysis in collaboration with Technology groups
- Activating and troubleshooting mobile devices (Android, iphone, iPad, DBiOS)
- Extensive intra-bank liaison, especially with the business areas. In-depth knowledge and ability to support of Market Data Services, Trading Systems and Market Feeds, specifically Bloomberg and Reuters, and other in-house Apps
- Assist with upgrades and deployment of new software and hardware
- Installation/Decommissioning of hardware ( workstations / printers / phones / dealerboards ) and all associated IMAC activity via request management.

You will have:

- Demonstrable experience in IT in large corporate front-office environment, specifically in the area of Desk side for Trade floors and Investment Banking in the Financial Services industry.
- Strong client facing skills and able to work under pressure and to competing and tight deadlines
- Experience of using industry standard tools for user and end point management.
- ITIL and best practice service context.
- Good analytical/trouble shooting skills.
- Demonstrate a strong work ethic
- Basic Project management skills
- Able to work on-site in a shift pattern between 7am - 7pm ( Monday - Friday ) and participate in ad hoc weekend working

**Will be technically competent in**:

- Windows 7/10 Operating systems, Mac OS, iOS
- Office 2013 & Microsoft 365 Apps for Enterprise.
- Workstation/Desktop hardware, Printers and Thin devices. Trader voice equipment such as dealer boards.
- Microsoft end point manager, using PowerShell scripts and Microsoft installer
- Server based computing ( VDI ) troubleshooting
- iPhones, Android and mobile devices
- Good knowledge of Networks
- Market data experience ( Bloomberg, Eikon ) & other trading systems
- Market data experience ( Bloomberg,