Customer Success Consultant

4 days ago

Remote, United Kingdom Granicus Inc. Full time

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

Granicus is seeking a Customer Success Consultant (MATERNITY COVER) - CSC - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.
- An awesome CSC consistently provides excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities.

What you'll do:

- Proactively guide clients through every step of the customer journey - from pre-sales to onboarding to implementation to support to sales - to ensure a seamless and successful Granicus signature experience
- Voraciously consume Granicus and auxiliary metrics via signature dashboards, and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption
- Ensure best practices are adopted and employed along the maturity curve for respective products
- Consult customers leveraging account and auxiliary analytics to increase adoption and usage
- Research and keep current on relevant client topics, such as program background, agency and administration developments, media reports, and developments across verticals
- Diligently employ existing best practices, while avidly evolving them to advance team learnings aligned with industry best practices in the Customer Success field
- Provide bespoke approach to client interactions, while leveraging library of resources
- Advocate for customers throughout cross-functional divisions, such as product enhancements
- Collaborate with sales organization to expand every aspect of on-the-ground and online intelligence
- Keenly identify and document expansion opportunities in SalesForce
- Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends
- Security Requirement:

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

**Who you are**:

- 3+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company
- Extraordinary appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools
- Pursuit of public sector information, developments and future as well as Granicus, Vista Equity Partners, and external best practices
- Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation
- Exceptional interpersonal skills for internal and external relationship building
- Ability to thrive in a lean, self-propelling, proactive environment
- Commitment to diversity of thought and consideration of different ideas
- Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments
- BA/BS degree or equivalent

  • Customer Success Consultant

    1 week ago

    Remote EMEA - United Kingdom Bullhorn Full time £30,000 - £42,000 per year

    Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a...

  • Customer Success Manager

    2 weeks ago

    Remote, United Kingdom Trimble Full time £70,000 - £90,000 per year

    Your Title: Customer Success Manager (EMEA) - Field SystemsJob Location: UK | RemoteAbout the OpportunityAre you passionate about leveraging cutting-edge technology to drive customer success and forge strategic partnerships? Do you thrive in a role that balances deep technical understanding with commercial acumen? Join our Field Systems Sales team with a...

  • Business Customer Service Advisor

    6 days ago

    Remote, United Kingdom Customer Service - Business Full time

    **Location**:Home Based - UK **Salary**:£23,300 - £23,300 Plus KPI bonus **Hours**:Mon-Fri 8.30am - 5:30pm **Co-workers**:600+ **Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens...

  • Customer Success

    1 week ago

    Remote, United Kingdom Anima Full time

    **About Anima** At Anima, we're building the next generation care enablement platform for healthcare teams. You'll be building a product that saves lives; multiple Clinical Engineers (ex-MDs and fullstack SWEs) quit lucrative medicine jobs to join Anima for that very reason! Our ambition is to be the OS for all of healthcare and life sciences, through a...

  • Customer Success Manager

    2 days ago

    Remote, United Kingdom RLDatix Full time £40,000 - £80,000 per year

    Customer Success Manager - NHS | Customer Success | UK&I | RemoteRLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who...

  • Customer Success Manager

    2 weeks ago

    Remote, United Kingdom Xibo Signage Full time £38,000 - £42,000 per year

    Customer Success ManagerJob Description:As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring they derive maximum value from our products and services. You will work closely with customers to understand their needs, provide guidance, and facilitate solutions that drive customer satisfaction and loyalty.Key...

  • Customer Success Specialist

    1 week ago

    Remote, United Kingdom Give A Grad A Go Full time

    A great starting salary ranging from £26,000 - £31,000 DOE - Flexible working - this is a remote role! - Autonomy from day one - The CEO wants to hear your voice! **Company profile - SaaS** In this Customer Success Specialist role, you will be joining a rapidly growing SaaS business which is addressing the recruitment and retention challenges in social...

  • Customer Success Specialist

    2 weeks ago

    Remote - UK, United Kingdom Firstup Full time £30,000 - £60,000 per year

    Who We Are At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce...

  • Executive Search Consultant

    4 days ago

    Remote, United Kingdom Higher Success Ltd Full time

    **Executive Search Consultant** My client is looking for a 2 remote Executive Search Consultants to join their team. **The role**: - Hiring senior and exec levels on retained search methodology for International Saas businesses. - You will be working independently on the entire search process to support clients. - Average deal values £50K - You will be...

  • Customer Success Manager

    2 weeks ago

    Remote, United Kingdom EvaluAgent Full time £36,000 - £72,000 per year

    Customer Success Manager (SMB)Salary: £45,000 – £60,000Location: UK – Home-based (with a co-working allowance and team meet ups)We're looking for a Customer Success Manager (SMB) who loves pace, autonomy, and impact. Someone who's happiest rolling up their sleeves, getting creative with scalable success programs, and constantly looking for better ways...