Customer Success

**About Anima**

At Anima, we're building the next generation care enablement platform for healthcare teams. You'll be building a product that saves lives; multiple Clinical Engineers (ex-MDs and fullstack SWEs) quit lucrative medicine jobs to join Anima for that very reason

Our ambition is to be the OS for all of healthcare and life sciences, through a proprietary active learning, crowdsourcing training architecture - we call it Anima 2.0. We already have one of the biggest, highest quality labelled datasets in the world.

We're profitable, growing at 300-400% MoM, and went from $0 ARR to $1m ARR in 6 months from launch (Apr '22). That's pretty unprecedented in SaaS, never mind healthcare We have a pretty unique hacker culture at Anima: almost everyone is technical and can code. A 'knights of the round table' structure and thinking from first principles is core to our culture, and is how we've made such rapid progress. It's reflected in how we operate:

- There's no separate product & engineering teams - instead, we have Clinical Engineers who are both their own customers (MDs) and are strong fullstack engs, collaborating with pure software engineers. Due to the quality of our team, there's a heavy focus on coaching and teaching, with mínimal to no line management.
- We're relentlessly resourceful - in 14 months, we've built an extremely loved enterprise app (NPS = 87) that users have said 'seems too good to be true'. Anima can take an information complete medical history as good or better than a typical human doctor, and automates patient comms and clinical notes.
- Anima is a safe haven for free thinkers and we've been careful to build a culture where everyone feels comfortable being their complete self, without ever needing to self-censor. Our hiring acceptance rate is around 0.5-0.8%, which is lower than YC. You're joining hyper elite special forces, and your crewmates will never let you down or waste your time.- We have a good time :) we've had team lunches in Duck & Waffle, Breakfast Club, dumplings in Chinatown, had private screenings in our own cinema, booked out the Sky Pool etc. We get the whole team together at least twice a year for team retreats, with the next one planned to be in Brittany, France.

**Join Anima and save lives****:
**Do you want to save lives with every clinic you help to deploy Anima?**:
Join Anima, and you can have your cake and eat it too: we pay upper quartile for salary + equity, and working in customer success, you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe.

Since soft launch 3 months ago, we're now used in dozens of GP practices across the country, serving 100,000s of patients. We’ve been growing more than 80% MoM in terms of users and revenue, and recently it’s been more like 2-3x MoM We’re profitable, and on track to hit $5m ARR by EOY ‘23, from $0 in Apr ‘22 (~18 months).

My name is Shun, a medical doctor and CEO of Anima. Thanks for checking out our job ad We’re tackling a problem that has affected everyone in some way:

- Globally, millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times.
- We’ve built ambitious software to automate the entire healthcare workflow - from history taking consultations, to report abstraction, to recommending & saving a coded action plan for the patient, ready for a human doctor to greenlight.
- By doing this, we get patients optimal care within 24 hours and 10x the clinical workflow in the process. It's a win-win for patients and healthcare professionals.

**Backed by a top 1% VC and Y Combinator (home of epic companies like Airbnb, Coinbase, Stripe)****:
We were one of the hottest companies of YC’s W21 batch: we raised over $2.5m before Demo Day within 4 days, led by Hummingbird (consistently top 1% of global returns), giving us a runway of 4+ years. We are pretty unique among health techs: we have _both_ medical and engineering domain expertise - there are 4 doctors working full time at Anima, as well as 'pure' software engineers. I wrote the first backend in Node, 80% of which is still used. As a doctor and former HM Treasury health policy advisor managing £4bn budgets in UK health spending, I have full stack domain knowledge and personal experience of the problem we’re solving. **Like me, the whole Anima team have personal experience of the problem we're solving: we're building what we wished we had as doctors.**

Our mission is to deliver precision medicine to everyone in the world, within 24 hours. We know _exactly_ how to get there and we’re moving ferociously with focus.

**Anima has a unique hacker culture with a flat hierarchy and a ‘knights of the round table’ structure**:
Almost everyone is t