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Technology Regional Service Delivery Lead
2 weeks ago
HEAD OFFICE
Technology Regional Service Delivery Lead
At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connecting health, helping the nation, transforming experiences or building the career you want - we give you the support to do it all. Join our journey. It starts with you.
You’ll be managing third party suppliers who are delivering technical platforms as a managed service and ensuring that they deliver necessary standards of support.
Using your extensive experience of customer service and experience within IT Service Delivery, you will:
Lead a team of regional customer service specialists and technical specialists to improve customer service standards throughout Nuffield Health
Ensure delivery of excellent customer service throughout all engagement with the user in order to improve user satisfaction
Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service with IT foundation training
Coach, develop and mentor your team of direct and indirect reports to maintain and improve motivation and commitment levels
Manage service delivery for Nuffield users and provide day to day operational guidance, overseeing and driving SLAs for ticket management
Recommend solutions to problems and cost-effective strategies for sites
Help co-ordinate small moves & projects
Provide local advice and guidance on Information Security concerns
Work with employees throughout the estate to identify opportunities to proactively improve the IT service and technology within Nuffield Health
Manage a budget for IT hardware across the estate, reviewing requests and provide cost effective solutions
Proactively provide service management updates to senior leaders within your region and work closely with other regional teams in the business
Technology Regional Service Delivery
**Location**: South West - This is a regional role and will require frequent travel within this area
**Salary**: Dependant on experience
**Contract**: Full Time
**Hours**: 37.5 flexible
Do good, feel good.
We want you to love coming to work, feeling healthy, happy and valued. And with access to our benefits, you can create a personalised health and wellbeing package unique to your lifestyle. Whether you’re interested in our healthcare scheme, fancy yourself a discounted holiday or are thinking about your retirement plan, we have a whole range of benefits for you to enjoy.
