Regional Technology Service Delivery Lead

HEAD OFFICE

Regional Technology Service Delivery Lead

**Regional Technology Service Delivery Lead**

**South Region (regional role and will require frequent travel within this area of the UK) | Hybrid Working︱Fixed Term Contract: 9 Months︱Full Time**

**Competitive Salary, depending on experience**

**37.5 hours per week**

At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connecting health, helping the nation, transforming experiences or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

You’ll be managing third party suppliers who are delivering technical platforms as a managed service and ensuring that they deliver necessary standards of support.

**Using your extensive experience of customer service and experience within IT Service Delivery, you will**:

- Lead a team of regional technical specialists to provide first class deskside support & improve customer service standards throughout Nuffield Health.
- Ensure delivery of excellent customer service throughout all engagement with the user in order to improve user satisfaction.
- Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service with Technology foundation training
- Coach, develop and mentor your team of direct and indirect reports to maintain and improve motivation and commitment levels
- Manage service delivery for Nuffield end users and provide day to day operational guidance, overseeing and driving SLAs for ticket management
- Recommend solutions to problems and cost-effective strategies for sites
- Help co-ordinate small moves & projects
- Provide local advice and guidance on Information Security concerns
- Work with employees throughout the estate to identify opportunities to proactively improve the IT service and technology within Nuffield Health
- Manage a budget for Technology hardware across the estate, reviewing requests and provide cost effective solutions

Proactively provide service management updates to senior leaders within your region and work closely with other Technology teams in the business.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

**At Nuffield Health, we take care of what’s important to you.**

**todayIt starts with you.**
- Location

Epsom - Surrey
- Contract type

Fixed Term
- Reference

JR0086754

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan
- Membership is free for employees and you can add partner and dependants at your own cost.
- eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.