Head of Regional Technology Service Delivery
5 days ago
HEAD OFFICE
Head of Regional Technology Service Delivery
Head of Regional Technology Service Delivery
Hybrid Working | Technology | Permanent | Full Time
Competitive salary, depending on experience
37.5 hours per week
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
As a Head of Technology Service Delivery, you’ll bring experience in effective demand management, resource utilisation and managing stakeholder expectations, experience managing and developing technical and customer service specialists, managing tiered and matrix teams as well as have a record of successful delivery of solutions as an individual, team leader, and/or development manager. You will also have a suitable degree or vocational qualifications.
Our Head of Technology Service Delivery will contribute to our purpose and strive to build a healthier nation through being accountable for provision of regional support services across Nuffield Health sites.
**As our Head of Technology Service Delivery, you will**:
- Collaborate with Technology Leadership and Service Managers to define Technology service management processes and standards.
- Own the strategy for and management of first-line channels of IT Service and Support, with an aim to resolve customer queries at the earliest possible stage. Lead the provision of 1st and 2nd line Technology support across Nuffield Health, working across all Technology teams and operational functions.
- Ensure delivery of excellent customer service throughout all engagement with the user to improve user satisfaction. Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
- Lead, coach, mentor and manage regional technology support teams in the resolution of incidents and handling of service requests in a professional and timely manner.
- Work with Service Managers across Technology to monitor adherence to processes and delivery against SLAs to maintain and improve quality levels.
- Collaborate effectively with other members of the Technology management and leadership teams to ensure universal coverage of Nuffield Health solutions and services.
- Be accountable for the service provided by the Technology Service Desk.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
It starts with you.
-
Regional Technology Service Delivery Lead
3 days ago
Epsom, United Kingdom Nuffield Health Full timeHEAD OFFICE Regional Technology Service Delivery Lead **Regional Technology Service Delivery Lead** **South Region (regional role and will require frequent travel within this area of the UK) | Hybrid Working︱Fixed Term Contract: 9 Months︱Full Time** **Competitive Salary, depending on experience** **37.5 hours per week** At Nuffield Health,...
-
Epsom, United Kingdom Nuffield Health Full timeRegional Technology Service Delivery LeadSouth Region (regional role and will require frequent travel within this area of the UK) | Hybrid Working︱Fixed Term Contract : 9 Months︱Full TimeCompetitive Salary, depending on experience37.5 hours per weekAt Nuffield Health, everything we give our patients, members and customers would not be possible without...
-
Regional Technology Support Specialist
3 days ago
Epsom, United Kingdom Nuffield Health Full timeHEAD OFFICE Regional Technology Support Specialist - South Regional Technology Support Specialist - South East Hybrid Working - Regional (South East) | Regional Technology | Permanent | Full Time Competitive salary + Company Car / Car Allowance 37.5 Hours At Nuffield Health, everything we give our patients, members and customers would not be possible...
-
Regional Technology Support Specialist
2 weeks ago
Epsom, United Kingdom Nuffield Health Full timeHEAD OFFICE Regional Technology Support Specialist - North & Midlands Regional Technology Support Specialist Hybrid| IT | Permanent| Full Time Competitive salary, depending on experience 37.5 Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community...
-
Regional Technology Support Specialist
3 days ago
Epsom, United Kingdom Nuffield Health Full timeHEAD OFFICE Regional Technology Support Specialist - North Regional Technology Support Specialist Location | IT | Contract Type | Time Type Salary / Competitive salary, depending on experience Weekly Hours Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to...
-
Epsom, United Kingdom Nuffield Health Full timeHEAD OFFICE Senior Regional Technology Support Specialist Regional Technology Support Specialist Epsom/Hybrid | IT | Permanent | Full time Competitive salary, depending on experience 37.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship...
-
Technology Regional Support Specialist
2 weeks ago
Epsom, United Kingdom Nuffield Health Full time**Regional Technology Support Specialist** Hybrid / Epsom | IT | Permanent | Full Time | Monday - Friday |37.5 x Hours A Week | Competitive salary, DOE | + Car allowance | Excellent Company Benefits Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship...
-
Regional Tech Service Delivery Lead
2 weeks ago
Epsom, United Kingdom Nuffield Health Full timeA leading healthcare provider in the UK is seeking a Regional Technology Service Delivery Lead to enhance customer service and manage IT service delivery. The successful candidate will lead a team of technical specialists while managing relationships with third-party suppliers. This role requires extensive ITIL-based service management experience and offers...
-
Regional IT Customer Service Representative
2 weeks ago
Epsom, United Kingdom Nuffield Health Full timeOur Regional IT team currently have an internal opportunity for a Regional IT Customer Service Representative. Continue your journey with us whilst we’ll support you to be your best. **The opportunity** In this exciting field-based role, you will build relationships with our customers, face to face at our sites, to ensure they know how to get the right...
-
Service Delivery Consultant
1 week ago
Epsom, United Kingdom Snc-Lavalin Full timeService Delivery Consultant page is loaded## Service Delivery Consultantlocations: GB.Epsom.Woodcote Grovetime type: Full timeposted on: Posted Todayjob requisition id: R-142017### **Job Description**## Overview**Be a part of our amazing HR People Services Team.**We are passionate about supporting our business, managers, and employees with all HR...
