Regional Manager

2 weeks ago

York, United Kingdom Florence Full time

At Florence, we all have a definitive mission - to empower the care sector to work more efficiently in order to provide better quality care. Our online marketplace helps care homes fill rota gaps without the need for expensive recruitment agencies.

Launched in 2017, we now work with over 100,000 nurses and carers and over 2000 care home locations across England, Wales and Scotland Nurses and carers have worked over 1 Million hours and earned more than £8million by booking shifts through Florence.

We are a growing team of 140, founded and led by a former doctor-turned-entrepreneur. This is a really exciting time to join Florence and be part of a tech startup that is filled with collaborative, passionate and driven people.

We are looking for a Regional Manager to join the team to focus on maintaining and delivering an exceptional customer journey for our marketplace users. You will be instrumental in leading your region and delivering growth targets.

**REGIONAL MANAGER PROFILE**:
As a Regional Manager at Florence you will be the face of the platform within your region, you will have the support of Customer Success Executives and SDR's to meet and exceed targets, with the ultimate goal being to grow the volume of shifts within yourregion. As a Regional Manager, you will have BD support but will also be expected to contribute to sales and existing client expansion. You will identify opportunities and threats within your geographic area and utilise your support team to ensure client'sneeds are met and that you have delivered an excellent standard of customer support.

**RESPONSIBILITIES & REQUIREMENTS**
- Taking ownership of your geographic region and managing the portfolio of clients within it, being responsible for shift numbers in your region
- Office location will be in Glasgow and region covering will be Yorkshire
- Business Development and existing client expansion
- Growing and developing a high performing support team within your region, ensuring that your clients needs are met with adequate supply
- Performance management, appraisals and weekly 1:1’s with your team
- Managing the whole Florence experience from delivering training, seeing a client through to success phase and focusing on retention.
- Building relationships with Care Home Managers, Owners, HR, Finance and Operations professionals
- Monitoring the performance of your region, identifying at-risk clients and re-engaging churned locations
- Clearly communicating with your team regularly about upcoming opportunities and where they should be focusing their efforts
- Using feedback from frontline users to guide product development
- Full UK Drivers Licence
- Must be able to lead a team proactively
- Strong written and verbal communication skills
- Natural relationship builder, networker and team player
- Ability to handle high workloads and prioritise tasks
- Experience within the care sector or start-up environment is preferable but not essential

**BENEFITS**
- 25 days holiday (pro-rata) + holiday rollover / buy more holiday scheme
- Monthly commission payable for reaching targets
- Cycle-to-work scheme
- Company contributory pension scheme
- Laptop supplied when joining
- Opportunity to contribute to growth in an early-stage startup
- Fun, friendly and collaborative startup office environment
- Regular company and social outings
- Hybrid Role - office based during probation, post-probation will be 3 days in office with 2 days home based
- Car Allowance

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