Payment Operations Associate

**JOB DESCRIPTION** JOB INFORMATION**

Job Category: Payment Operations

Business Unit: International Consumer Bank

Locations: 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB

Job Schedule: Full time

Job Shift: Day

**JOB DESCRIPTION**

Chase is a leading provider of traditional and digital financial services worldwide. Nutmeg is Europe’s leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK.

As an Associate in Payment Operations, you will be responsible for the successful processing of Payments in a timely manner. You will act as a preliminary escalation point for process matters, assist in managing payment related projects and handle daily tasks for data review and analysis. This role provides an opportunity to work closely with business partners to meet regulatory requirements and plan efficiency improvements.

Job Responsibilities
- Process and operate the tasks for the Payment Operations team
- Resolve inquiries/issues form internal clients; act as a preliminary escalation point for process matters
- Assists in managing payment related projects
- Generate periodic reports/metrics as required
- Participate and contribute to various system tests for system/business related projects

Required qualifications, capabilities, and skills
- Excellent organisational skills, with the ability to manage various workstreams and processes in line with different SLA’s
- Experience in payments with good understanding of accounting and money move processes
- Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss
- Highly numerate with good to advanced excel knowledge
- Great attention to detail
- Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
- A customer first mentality, with the ability to treat customers fairly and with care and respect in what can sometimes be challenging situations
- Experience in process re-engineering, project management.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

**#ICBCareer**

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as m