Night Front Office Associate
2 weeks ago
Dorsett Hospitality International is set to open Dorsett Canary Wharf, in Q3 2025, in Canary Wharf, London. This area forms a strategically significant part of London’s world city offer for financial, media and business services. We are recruiting for Night Front Office Associates to join the team at Dorsett Canary Wharf. **The Role** **Work Hour and Schedule** - 8-hour shift from 11pm to 07:30am - Work on a scheduled shift rota, including availability on weekends and public holidays **Brief Responsibilities** - Warmly welcome and farewell guests, ensuring a professional and friendly first impression. - Perform accurate and efficient check-in/out using the hotel’s property management system (OPERA Cloud). - Handle guest inquiries, complaints, and service issues promptly and politely, escalating when necessary to ensure guest satisfaction. - Support lobby coverage during peak periods, offering assistance to guests with directions, inquiries, or luggage coordination. - Perform nightly audits of front office and outlet transactions to ensure accuracy and completeness. - Reconcile guest folios, charges, payments, and adjustments in accordance with financial procedures. - Verify and balance all cashier transactions, investigating and resolving any discrepancies. - Review upcoming departures to confirm billing accuracy, correct charge routing, and advance processing of virtual credit cards as per hotel policy. - Manage room reservations, extensions, cancellations, and modifications, while monitoring availability and coordinating with supervisors on walk-ins. - Process payments and reconcile guest accounts with attention to accuracy and security. - Performs additional duties outside the scope of this job description as assigned by senior or higher management, in line with operational needs and business priorities. **The Benefits** As a member of our hotel, you will enjoy: - 28 Days Holidays - Birthday Leave - Meals on Duty - Free Uniform Dry Cleaning - Associate discounted rates with our hotels worldwide - Training and Development Opportunities - Auto Enrolment Pension - Free Eye test for VDU users - Social Events - Join our passionate ESG committee to promote sustainability - "Refer a friend" Bonus - £150.00 **A bit about us** Dorsett Canary Wharf will have 231 guestrooms. The hotel will accommodate front-of-house facilities including a café on Alpha Square, a restaurant, a gym and conference facility at the lower levels and a sky bar/terrace on level 25. The hotel is within a 5-15 minute walk of Canary Wharf Underground Station, DLR stations, and the Elizabeth Line station. The hotel will also be well connected to the local bus network and is within walking distance of riverboat services operating from Canary Wharf Pier to Central London. **Note about Job Application** Pay: £26,500.00 per year **Benefits**: - Additional leave - Canteen - Company events - Company pension - Employee discount - Referral programme Application question(s): - Will you require visa sponsorship to work in the UK? Work authorisation: - United Kingdom (required) Work Location: In person
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