Business Operations Associate

**JOB DESCRIPTION** BUSINESS OPERATIONS ASSOCIATE**

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our Operations team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

**The Role-**

We are looking for a Business Operations Associate to ensure the key operational and trade support processes are completed, documented, analysed, and improved in line with business growth. We are looking for someone who is, proactive, keen to learn, hard working and up for the challenge

**Responsibilities**:

- Providing trade support for the trading team by perform pre and post trade checks
- Trade matching and settlement
- Monitoring and maintaining customer account trade instructions and cash allocations.
- Managing stocks and shares ISAs, General investment accounts, Lifetime ISAs, Junior ISA and Pensions
- Dividend processing
- Escalation point for client service team and point of contact for investigations into client account history
- Supporting product development by working with software developers and product managers
- Improving processes
- Reporting (FCA Transaction reporting, US regulatory reporting etc)

**Skills/ Qualifications**:

- Extensive interpersonal skills with the ability to work effectively with stakeholders of all levels
- Proven ability to analyse, amend and document processes and procedures
- Excel knowledge
- Strong analytic and problem solving skills
- Excellent attention to detail
- Critical thinking
- Ability to drive organisational change
- Ability to collaborate with multiple business units within the organisation to effect change
- Hard working and determined

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.

ICBCareer

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as menta