Service Advisor

4 days ago


Derry, United Kingdom Desmond Motors Full time

We are looking for an upbeat Service advisor to join our busy team as our service department expands Our new team member will join an established team working at the front of house in our Ford workshop.
- **Responsibilities**:_
- Assist with a variety of administrative tasks including copying, filing and data entry.
- Advise on pricing, generate invoices, and process payments.
- Ability to relay information clearly to customers.
- Answering phones in a timely, professional manner.
- Always provide excellent customer service.
- Greet clients with a helpful attitude.
- Contribute to the workshop calendar, add bookings through our dealer management system and scheduling work with mechanics.
- Work to Ford standards every day and ensure customer satisfaction.
- **Qualifications/Requirements**:_
- Experience in customer service is essential.
- Able to efficiently multi-task and solve problems
- Exceptional customer service skills and accurate attention to detail
- Previous dealership experience is an advantage
- Professional dress and manner
- Must be a well-spoken, outgoing, and friendly professional
- Excellent communication skills and telephone manners
- Must be proficient in general computer knowledge.
- Minimum Maths and English G.C.S.E grade C.
- Experience working in a workshop environment advantage.
- **Work Schedule**:_
- Our Service advisor work 5 out of 7 days each week Monday-Friday from 8am to 6pm.
- Enjoy bank holidays off and over Christmas.
- **Benefits**:_
- On-site parking
- Company events & social hours
- A friendly work environment
- Weekly pay
- Career advancement opportunities at Daventry Ford academy
- We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status._

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 30/05/2025
Reference ID: Service Derry


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