Technical Publications Services Administrator
1 day ago
**Location**: Coventry
**Industry**: Military / Aviation
**Contract**: FTC - 12 months
**Key Responsibilities**:
- Manage and monitor the Salesforce inbox for two internal teams.
- Update, assign, and route case details using Salesforce.
- Coordinate with documentation team to ensure requested documents are uploaded and accessible.
- Screen and support customer inquiries and sign-ups.
- Support the migration of technical publication documents.
- Edit and update technical publications in an SGML environment.
- Develop and modify technical illustrations using IsoDraw.
- Support documentation updates for platforms.
**Desirable Qualifications**:
- Experience with Salesforce administration and case management.
- Proficiency in Arbortext or FrameMaker.
- Experience with IsoDraw for technical illustrations.
- Experience migrating documentation - advantage.
- Ability to collaborate with cross-functional teams and manage multiple priorities.
- This position requires security clearance and is therefore only open to UK citizens (no sponsorship is provided now or in the future).
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