Senior Administrator- Senior Regulatory Technical

About the team we are recruiting to
It’s great to know that you are interested in working with us at Coventry City Council. As a perspective employee it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

**If you share our values, we’d encourage you to read our advert.**

Regulatory Services is a service area within Coventry City Council which supports the growth and regulation of the city. The vision and commitment of the team ensures there is a robust platform to guide the delivery of sustainable development, ensuring the protection of Coventry Citizens and supporting the growth of local business.

The Regulation Service is made up of multi-disciplinary professionals including Licensing, Trading Standards, Food and Safety, Housing Enforcement, Property Licensing and Building Control. These services embrace a range of service areas used by the community which primarily involves people, businesses or organisations needing to obtain some form of consent within the law or are required to comply with various legal provisions.

The service area aims to:

- Ensure that the public, visitors, workers and residents of Coventry have the right to a healthy and safe work and domestic environment;
- Treat all regulated persons and businesses in a fair and consistent manner, through a process of education, persuasion and enforcement, ensuring that the public and businesses observe the law, and
- Protect public health and the wider environment, whilst minimising disruption to enterprise or economic activity and reducing the legislative burden on complaint and business.

We are seeking a positive and enthusiastic individual who cares about the development of our great city to join our busy, top performing, forward thinking Regulation Services.

What is the job role?
Would you like to gain a Regulatory Compliance qualification and a wide variety of experience in supporting the delivery of our regulatory functions?

As a Senior Regulatory Technical Support Officer, you will provide administrative support to the Licensing and Business Compliance Team to ensure the effective delivery of a high quality Regulatory Services customer service.

Your typical week will involve:

- Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
- Undertaking data input and document production using the range of systems in use within the Regulation service.
- Maintaining computerised systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.

Who are we looking for?
The Building Control team are passionate about supporting our businesses in the city to ensure the safety of the public, visitors, workers and residents of Coventry.

We are looking for someone who:

- Has knowledge of customer care and the principles of equal opportunities in providing a regulatory function.
- Has knowledge of IT packages and systems to support ongoing office activity and of specialised systems that support technical activity.
- Has excellent organisational skills and the ability to prioritise own workload to meet deadlines.
- Has good communication and interpersonal skills, both writing and verbal to deal with members of the public and establish rapport with colleagues and team members.
- Is able to demonstrate a flexible approach to work patterns and systems and working effectively as part of a team or own initiative.
- Able to deal with a wide range of customers in order to handle and resolve enquiries.

About Coventry
**Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.**

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

- Flexible working arrangements
- Generous annual leave allowance starting at 27 days and rising to 32 days
- Pay progression through multiple increments
- Opportunity for Salary Match
- An outstanding local government pension scheme
- Great opportunities to develop with access to accredited courses.
- Access to an award-winning Occupat