Client Services Administrator

3 days ago

Coventry, United Kingdom The HR Consultancy Full time

We have an exciting opportunity for a Client Services Administrator to join our team, to help manage the customer journey from enquiry through to invoice, providing high quality support.

The role is based at **FarGo Studios, Coventry.** You will join the team on a **full-time, permanent **basis and, in return, you will receive a competitive salary of **£21,500 to £22,000 per annum.**
- **Please note - home or hybrid working will not be considered for this role.**_

**About Us**

**Flick Learning** is an established and highly successful e-learning provider to the education, early years, charity, public, manufacturing, food, leisure, and corporate sectors. Our library of courses enables organisations to meet all of their compliance-related online training needs.

We operate a subscription service giving access to our growing library of 80+ playful, quirky, and dare we say, enjoyable() e-learning courses. Our courses are built in either Captivate or HTML.

**Key responsibilities of the Client Services Administrator**:

- Responding to post-sales queries and supporting customers to continue to use our system,
- Maintaining customer records within the CRM system,
- Coordinating account set-ups on our learning management system,
- Providing technical assistance where required,
- Management of accounts post sale,
- Managing our live chat function after-hours, on a rotational basis.

**Skills, attributes, and experience of the ideal Client Services Administrator**:

- Excellent customer service skills, and preferably some experience in a customer-facing environment,
- Strong communication skills - verbally and written,
- Good telephone manner,
- Highly IT proficient, particularly in Microsoft Office,
- Preferably some experience using a CRM system,
- A positive, can-do attitude and approach to work,
- Familiarity with e-learning would be desirable.
- Salary of £21,500 to £22,000 per annum,
- NEST Automatic Enrolment pension, with 4% QE company contributions
- 25 days holiday allowance, plus bank holidays,
- Additional holiday allowance in exchange for managing out-of-hours support on a rotational basis,
- Extra day’s holiday for your Birthday
- Regular social events and team gatherings.
- Denplan dental cover (after 2 years service)
- Private Medical health insurance (after 2 years service)

If you feel you have the skills and experience to become our **Client Services Administrator,** please click ‘apply’ today We’d love to hear from you

**No agencies please.**

**Salary**: £21,500.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you able to commute to Coventry and are you happy to be office-based?

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