Client Services Director

4 days ago


Coventry, United Kingdom Utility People Full time

**Ref: 13898**

**Role: Client Services Director**

**Location: London and Coventry (1-2 days a week working from home)**

**Salary: up to £70k DOE + 20% bonus**

**Summary**:
**Key responsibilities**:

- Ensure client satisfaction hits and exceeds business targets
- Keeping abreast of client strategy to act as an advisor for the Client Services Team.
- Building and developing lasting relationships with existing and target clients
- Support the Client Relationship Directors with targeting and securing new clients
- Ensuring that relevant teams are working within ISO 9001 standards
- Driving process improvements to ensure the development of operating systems and procedures.
- Producing monthly reports to show progress against business objectives
- Implementing business strategy and priorities within the Client Services Team.
- Keep up to date on current industry trends and competitor and client activity.

**Skills and experience required**:

- Proven experience as a Client Relations Manager or Relationship Manager with management background
- 5-10 years? experience in energy preferably within the retail (B2B) energy sector
- Experience of goal setting and communicating strategy
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge
- Experience tracking relevant KPIs
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- Ability to grow existing client accounts
- Creative and dynamic ? think outside the box, challenge the norm.
- BSc/BA in Business Administration
- Industry knowledge surrounding new technologies (e.g. solar, EV, battery storage etc)



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