Imaging Admin Team Lead

2 weeks ago

London, United Kingdom The Hospital of St John and St Elizabeth Full time

Am I the right person for this Imaging Admin Team Lead role? Evidence of excellent customer care skills Experience in liaising with people and staff at all levels Demonstrate ability to work on own initiative and also to work as part of a team Professional appearance Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills Demonstrate previous relevant reception experience working in a medical environment What are the Responsibilities of this Imaging Admin Team Lead role? Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner. Answer telephones in accordance with departmental standards Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.
Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate. Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs. Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols. Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records.
To verify insurance cover or 3rd party clients, and guarantors status. Ensuring all clinics are maintained and updated, during shifts To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection. Be confident in cash handling, adhering to departments policies and Procedures To collect payment in accordance with Hospital policies & issue receipts as and when appropriate. Assisting Consultants for collection of consultation fees on the day.

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