Bookings Team Lead

**Bookings Team Lead**

**Who We Are**

Oryon Imaging is a network of leading medical imaging clinics across London, dedicated to making high-quality scanning services accessible and affordable. We blend clinical excellence with exceptional patient care, using advanced technology and a patient-centred approach to deliver diagnostic imaging solutions that make a difference. Passionate about innovation, we are committed to enhancing patient care and empowering both patients and healthcare professionals for a superior healthcare experience.

**About the Role**

Join our dynamic team as a **Bookings Team Lead**, where you'll oversee and support the growth and performance of our Bookings Department. Reporting to the Bookings Manager, you'll lead by example—coaching, training, and developing a high-performing team to deliver outstanding customer service while driving revenue.

**Key Responsibilities**
- Recruit, onboard, train, and coach team members to ensure high performance and engagement
- Supervise daily bookings, optimize scheduling, and ensure efficient customer journeys
- Act as the go-to person for team queries, providing expert support and escalating when necessary
- Conduct regular team reviews, sample checks, and feedback sessions to maintain service excellence
- Ensure shift patterns align with business demands, covering peak periods and unplanned absences
- Identify efficiencies in workflows, update SOPs, and implement best practices
- Motivate the team through incentives, training workshops, and a positive work environment
- Act as a senior point of contact for queries, ensuring GDPR compliance and service quality

**About You**

You’re a proactive and organized leader who thrives on training, developing, and inspiring others. With a passion for customer service and operational excellence, you’re ready to make an impact.
- Strong coaching, communication & problem-solving skills
- Ability to work in a fast-paced environment & manage workloads efficiently
- Tech-savvy—familiar with Microsoft Office; Salesforce experience is a plus
- Previous leadership experience is a bonus but not essential
- **Note**:_This role requires flexibility to work various shifts, including weekends and evenings and bank holidays supporting our extended operating hours._

**Employee Benefits Overview**
- 27 days of annual leave, plus bank holidays
- Hybrid working - 3 days work from home, 2 days in the office
- Pension Scheme - Salary sacrifice option with employer contribution of 5%
- Access to Vitality private health care and Oryon Imaging diagnostic scans for you and your family
- A variety of CPD courses offered live and on-demand by Oryon Develop, along with additional training, learning, and development opportunities
- Enhanced Family Leave
- Cycle to Work Scheme
- Season Ticket Loan
- Enjoy discounts on gyms, online shopping, and access to a rewards program that recognizes outstanding work through the Salary Extras platform
- Comprehensive Employee Assistance Program to support your mental, physical, and financial health
- Fresh fruits, snacks and refreshments
- A vibrant social culture with activities organised by our Social Butterflies team, including office breakfasts, after-work drinks or activities, all-day summer team-building events, themed parties, and even weekend trips abroad
- Unfortunately, we are unable to provide visa sponsorship for this role. Applicants must have the right to work in the UK._

**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London W1G 6NX

Reference ID: BT-25