Imaging Patient Administrator

We are searching for high performing and enthusiastic individual to fill a Patient Administrator vacancy at West Middlesex Hospital working within the Imaging Department Admin team. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.

If this sounds like something you could be interested in, then please do apply.

For further information, you can contact Rashpal Kaur Imaging Admin Manager on 0208 321 6268.

Please note previous applicants should not re-apply.

The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:

- A&E Imaging Reception
- Clinical Offices (BCU and Obstetrics/Gynaecology Ultra-sound)
- Main Imaging reception areas
- Imaging Call Centre
- Imaging Secretaries Office

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment. Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Role & Responsibilities
- Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- Ensure that a customer focused reception service is provided for all patients and visitors attending the area and that all patients or visitors are dealt with in an efficient, polite and courteous manner
- Process all follow up and diagnostic appointments for multiple specialties using a variety of systems with 6 week booking procedure and escalate any capacity issues as per the local escalation policy
- Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate clinical staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
- Ensure all activity is cashed up in a timely manner using Trust’s appropriate IT system including DNAs and discharges.
- Update patient details on Cerner and Soliton as appropriate, checking all demographic details on arrival or departure
- Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
- Ensure all procedures are followed re-data capture for service specific outcomes.
- Ensure all paperwork is filed appropriately
- Arrange interpreter and transport services where indicated
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Provide cover across the POD as and when required
- Provide an excellent standard of service to patients at all times
- Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
- Photocopying, filing, faxing, and other general office duties
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- Contact other departments and teams as necessary relating to the patient care pathway and service delivery
- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
- Liaise with other hospitals and GPs regarding patient care pathways
- Prepare for clinics ensuring all relevant documen