Imaging Patient Administrator
1 week ago
Job overview
West Middlesex Site - Clinical Imaging Department
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex site working in our busy Clinical Imaging department. Working in the clinical reception/back office, you should have telephone experience and ideally experience of working with Cerner or other PAS systems. You should have a good team spirit as well as being able to work autonomously.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you
Working Monday to Friday 9-5pm
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Roles and responsibilities
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
Update patient details on Soliton/Cerner as appropriate, checking all demographic details on arrival or departure
Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
Ensure all procedures are followed re data capture for service specific outcomes.
Ensure all imaging referrals are managed appropriately
Arrange interpreter and transport services where indicated
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Provide cover across the Imaging areas as and when required
Provide an excellent standard of service to patients at all times
Ensure the referrals and bookings are managed within the department targets.
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London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full timeJob overview West Middlesex Site - Clinical Imaging Department We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex site working in our busy Clinical Imaging department. Working in the clinical reception/back office, you should have telephone experience and ideally experience of...
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