Imaging Team Patient and Image Transfer

The Imaging Service and departments exist to provide support to the clinicians in charge of the medical care and treatment of patients attending the Trust. It aims to do this speedily and to provide interpretation and advice on results. The department supports the teaching functions of the Trust and its commitment to the research and development of new modalities. The Imaging department work within a high quality management system and have recently been awarded UKAS QSI Accreditation.

The post holder will be required to work inoneof the following areas as indicated in the Job Advert providing cross cover where necessary:

- A&E Imaging Reception
- Clinical Offices
- Main Imaging reception areas
- Imaging Call Centre
- Imaging Secretaries Office

Key Working Relationships
- Imaging Systems (PACS Support) Team
- Medical, Nursing, and Imaging Department clinical staff
- Administration teams
- Imaging Management team
- Divisional Leads
- Medical Records and Medico-legal teams

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an

‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

**Main responsibilities**:

- Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Be responsible for the transfer of patient’s images from the Trust to other institutions and individuals using the Image Exchange Portal [IEP].
- Be responsible for transferring patient images to Optical Media where an electronic image transfer isn’t possible.
- Work with the Imaging Systems support team (PACS Support) to ensure imaging systems and peripheral hardware run smoothly.
- Work with the Medical Records team to ensure all Subject Access Release [SAR] requests for imaging are dealt with in a timely manner.
- Work with the Medico-legal team to ensure all medico-legal requests for imaging are dealt with in a timely manner.
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- Contact other departments and teams as necessary relating to the patient care pathway and service delivery
- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
- Ensure that patient examinations are booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved

Please refer to the job description for the full list of roles and responsibilities