Customer Service Apprenticeship

7 days ago

Bootle, United Kingdom Activity For All Full time

Job description

This is an exciting and unique opportunity to take part in a program with the view to gaining a Customer Service Apprenticeship with NatWest.

**As a Customer Service Apprentice, we’ll count on you to let our customers know their options when banking with us, so they can make informed choices.**

**You’ll be helping our customers by**:

- **Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs**:

- **Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service**:

- **Improving processes and procedures to maximise customer satisfaction and efficiency**:

- **Maintaining a detailed knowledge of the financial products and services**

**As an Apprentice, you’ll gain fantastic insight and experience in this role, and you’ll be opening new career opportunities as we’ll support you to achieve your Level 2 in Financial Services Customer Apprenticeship.**

**We’re also looking for you to demonstrate**:

- **The determination to go the extra mile for our customers every day to provide that truly personal service**:

- **Great listening skills to understand the needs of the customer, along with the ability to empathise with your customer’s situation and remain calm under pressure**:

- **The ability to handle large volumes of calls and achieve quality results while maintaining high levels of detail**:

- **Good numerical and organisational skills**:

- **The determination to take ownership of your career, learning and developing new skills**

**What else you'll need to know**

**We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and work a rotating shift pattern.**

**Your hours of work will be between the hours of 7am and 9pm Monday to Sunday. You'll be required to work 2 in 3 weekends and bank holiday working is a feature of this role.**

**We’ll discuss your hours in more detail during the interview stage.**

**In addition, you’ll**:

- **Earn a competitive salary as you learn through on the job training**:

- **Receive support from your buddy as you study towards a professional qualification through a structured online learning and development programme**

**The Apprenticeship programme is open to people of any background who are the age of 16 and over. It’s a fantastic alternative to full time education, and a unique opportunity to become part of a diverse, challenging and exciting organisation.**

**Apprenticeship opportunities are designed to equip you with the knowledge, skills and behaviours required to be successful in the role. There needs to be the potential for the significant development of capabilities and competence during the programme for you to be eligible. You won’t be able to join the programme if you have the same or equivalent qualification, or work experience at a similar level in a similar field. This may include a related apprenticeship, a university degree or a role in which you may have developed similar skills.**

**Job Types**: Full-time, Apprenticeship

**Salary**: £19,125.00 per year

Schedule:

- 8 hour shift
- Day shift

Work Location: One location

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