Customer Services Administrator Manufacturing

1 week ago

Bootle, United Kingdom Russell Taylor Full time

**Customer Services Administrator (Manufacturing)**

**£25,000**

**Liverpool**

**Permanent**

We have an extremely exciting opportunity for an experienced Customer Service Administrator to join our clients rapidly expanding manufacturing business.

This role will act as a pivotal point of contact between customers, the sales team, the engineering team and the warehouse. Providing strong administration and organisation skills to support their medical instrumentation service.

Your New Role

To operate, maintain and continuously improve the efficiency of the Instrument support systems for UK and export customers with the aim of ensuring the Instrument Support Team are able to support all customer support issues as efficiently as possible withthe correct engineering servicing support.

**Your Main Responsibilities**
- To provide excellent service to our customers and assist in achieving defined Key Performance targets.
- To build good working relationships with customers including answering helpline calls and ensure these are forwarded and actioned by the relevant member of Instrument Support team.
- Work closely with other members of the Instrument Support Team, the sales team, customer service and product managers.
- To operate the administrative functions of the Instrument Support department. To own these processes and develop a system for continuous improvement of these functions in conjunction with the Instrument Support Manager.
- To provide reliable administrative support for the Instrument Support Team, such as; works order generation and processing; generation and filing of service reports; and stock management control, including reordering of spare parts.
- To ensure consistent and timely reporting of Instrument Support Key Performance targets.
- To ensure planning and communication of all service visits for is completed ahead of the visits taking place.
- To ensure that all service contracts are processed and to inform the sales team in advance of any accounts whose service contracts are expiring.
- To receive and log all incoming calls on the CRM database and ensure that the support team are informed of any customer queries or issues that arise.
- To arrange scheduling of calibration for relevant items of the Instrument Support toolkits.

**Your Key Accountabilities**
- To be the focal point and key communicator within the Instrument Support office.
- Ensuring efficient communication of customer issues are relayed to the relevant member of the Instrument Support Team.
- Raising and processing of works orders and service reports.
- Completion of Key Performance Indicator (KPI) reports
- Stock management of spare parts for all instruments
- Liaising with the sales team to ensure that all customers have a valid service contract in place.
- Ensuring that all items of the toolkits have a valid calibration certificate
- Scheduling all customer services including communication with customers and sales team
- Maintaining internal customer records and contact details.

Contractual Benefits and career development opportunities are extremely attractive and will be discussed and confirmed on first stage interview.

Please submit your fully updated CV with all correct contact details to apply.

Thanks

Kelly

**Kelly Newell**
**Manufacturing Divisional Manager**
**RTG

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