Food & Beverage Assistant - Permanent

**Site: Waterloo Hotel. Betws-y-Coed. LL24 0AR.**

We are looking for enthusiastic & friendly people to deliver outstanding customer service as the first face that greets our guests as a part of our Front of House team, supporting our 2 dining venues, Bar1815 and the Bridge Restaurant.

You’ll become an integral member of our team, delivering excellence to all our valued hotel and dining guests. The role is a proactive one, so if you are flexible, well organised, a great team player and possess excellent communication skills along with a genuine desire to work in the hospitality industry we would love to hear from you.

**Key Responsibilities**
- Have your service area fully prepared for service at the required time.
- Ensure that customers are served quickly, correctly and efficiently as possible. Always acknowledge the presence of customers and make them feel relaxed and welcome in the service areas. Do everything reasonable to maximise sales of food and beverages and to encourage repeat business.
- Learn about local ingredients and promote our Local Seasonal Fresh ethos to all our guests
- Assume responsibility for stock, consumables and cash handling whilst on shift.
- Ensure, as far as reasonably practical, the security and safety of customers with regard to health and safety and hygiene legislation. Licensing laws must be adhered to at all times.
- Keep all areas allocated on shift as clean as possible at all times. At the end of service all areas must be thoroughly cleaned in preparation for the next shift.
- Be prepared to help out in other departments in the hotel if should be necessary.
- Ensure that you follow the correct procedures with regards to Guest Allergies.
- Support the Food and Beverage Manager as and when required.

**Experience & Skills**
- Previous restaurant/hospitality experience
- Excellent Communication skills
- Outstanding Customer service skills
- Ability to use initiative to resolve issues
- Ability to multi-task

**What's in it for you?**
- The opportunity to work for a well-respected brand where people development is at the heart of our culture.
- Interested in furthering your career? Take up an NVQ, a Leadership & Management course or start with the basics - we’ll support and pay for your development opportunities.
- Flexible working hours - we want you to have a work-life balance too.
- Engagement activities - we like to have fun while working hard.
- Free Health & Well-being support package for you and your immediate family, including medical advice, counselling and legal advice.
- If you love dining out, you’ll enjoy the discounts we offer across our restaurants. A massive 50% discount on food while you’re working and 20% discount when you’re off duty.
- Discounted gym, leisure, spa and beauty at our leisure club.
- Pension scheme.
- 28 days paid holiday pro rata
- Annual pay reviews.
- Free onsite parking

**Job Type**: Temporary

Pay: Up to £12.35 per hour

Expected hours: 20 - 35 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Shift:

- Day shift
- Night shift

Work days:

- Weekend availability

Application question(s):

- This position involves early morning starts and some late evening finish times too. Can you easily travel to and from Betws-y-Coed, including Sunday's?
- Weekend working is required for the role, are you available to work on a Saturday and Sunday?

Work authorisation:

- United Kingdom (required)

**Job Types**: Full-time, Part-time, Permanent

Pay: Up to £12.35 per hour

Expected hours: No more than 35 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking

Shift:

- Day shift
- Night shift

Work days:

- Weekend availability

Work Location: In person