Food and Beverage Assistant. The Grill Room. Royal Oak Hotel

**Snowdonia Hospitality & Leisure Ltd.**

**We are proud to be accredited with the Living Wage Foundation, paying the living wage.**

**Site: The Grill Room. Royal Oak Hotel. Betws-Y-Coed. LL24 0AY.**

**Salary: Up to £12.00 per hour plus take part in the Company's tip share scheme.**

We are looking for enthusiastic & friendly people to deliver outstanding customer service as the first face that greets our guests as a part of our Front of House team at The Grill Room Restaurant & Bar.

We operate 3 sites, The Royal Oak Hotel, Y Stablau and The Waterloo Hotel, and we are growing

It is our core values that make us who we are and why we have such a great team, with many people having worked with us for over 15 years. Our core values include Family, Independent, Respect, Humble, Community, Environmental, Support, Quality and Development. We are always investing in our employee’s skills and development by sponsoring courses, offering apprenticeships and much more.

You’ll become an integral member of our team, delivering excellence to all our valued hotel residents and dining guests.

The role is a proactive one, so if you are flexible, well organised, a great team player and possess excellent communication skills along with a genuine desire to work in the hospitality industry we would love to hear from you

**Key Responsibilities**
- Have your service area fully prepared for service at the required time.
- Ensure that customers are served quickly, correctly and efficiently as possible. Always acknowledge the presence of customers and make them feel relaxed and welcome in the service areas. Do everything reasonable to maximise sales of food and beverages and to encourage repeat business.
- Learn about local ingredients and promote our Local Seasonal Fresh ethos to all our guests
- Assume responsibility for stock, consumables and cash handling whilst on shift.
- Ensure, as far as reasonably practical, the security and safety of customers with regard to health and safety and hygiene legislation. Licensing laws must be adhered to at all times.
- Keep all areas allocated on shift as clean as possible at all times. At the end of service all areas must be thoroughly cleaned in preparation for the next shift.
- Be prepared to help out in other departments in the hotel if should be necessary.
- Ensure that you follow the correct procedures with regards food allergens.
- Support the Food and Beverage Manager as and when required.

**Desirable experience & skills**:

- Ideally previous restaurant/hospitality experience
- Excellent Communication skills
- Outstanding Customer service skills
- Ability to use initiative to resolve issues
- Ability to multi-task

**Salary**: Up to £10.00 per hour plus take part in the Company's tip share scheme.

**What's in it for you?**
- The opportunity to work for a well-respected brand where people development is at the heart of our culture.
- Interested in furthering your career? Take up an NVQ, a Leadership & Management course or start with the basics - we’ll support and pay for your development opportunities.
- Flexible working hours - we want you to have a work-life balance too.
- Engagement activities - we like to have fun while working hard.
- Free Health & Well-being support package for you and your immediate family, including medical advice, counselling and legal advice.
- If you love dining out, you’ll enjoy the discounts we offer across our restaurants. A massive 50% discount on food while you’re working and 20% discount when you’re off duty.
- Discounted gym, leisure, spa and beauty at our leisure club.
- Pension scheme.
- 28 days paid holiday.
- Annual pay reviews.
- Free onsite parking

**Job Types**: Full-time, Part-time

Pay: From £12.00 per hour

Physical Setting:

- Bar
- Hotel
- Restaurant

Shift:

- Day shift
- Night shift

Work days:

- Weekend availability

Ability to commute/relocate:

- Betws-Y-Coed, LL24 0AY: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This position involves early morning starts (7.00am) and evening finish times up to 11pm - Can you easily travel to and from Betws-y-Coed with this mind?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: DT/FB/GR2023