IT Service Apprentice

**IT Service Apprentice**

**Location: London,** EC2Y 9AL (Office based)**

**Salary: £22,222 per annum (plus ILW, if applicable)**

**Hours: 35 per week**

**Contract**:18 Month Apprenticeship including end-point assessment**

In collaboration with **LDN Apprenticeships**, we are offering an exciting opportunity for a dedicated person to join our **Level 3** Information Communications Technician Apprenticeship.

You will complete a 12-month apprenticeship, followed by an End Point Assessment. You will dedicate approximately six hours per week to off-the-job learning, whilst sharing learning progress with colleagues to drive continuous improvement. Are you ready to join the team?

As IT apprentice, you will begin your journey in BRC Technology by learning how to support the delivery of technology services and operational processes. Under the guidance and supervision of experienced team members, you’ll gain hands-on experience in resolving incidents and fulfilling requests while developing your technical and customer service. Could this be the right role for you?

**Applicants with qualifications at degree level or above in Data will unfortunately not be eligible for this apprentice role.**

**What will an IT Service Apprentice's job involve?**
- Learn how to create a track, monitor and escalate problems to ensure timely resolution.
- Escalate more complex issues to senior ITSO members or appropriate resolver groups when required.
- Assist in identifying, researching and resolving problems reported by end-users.
- Support the installation, configuration and troubleshooting of hardware and software, including portable and handheld devices.
- Learn how to document processes and actively contribute to building our knowledge base.
- Assist in setting up user accounts and general user administration tasks.
- Assist in managing stock control of consumables and hardware, including ordering, distribution, and paperwork, located in the office's store areas.
- Complete visits to remote sites with help from more senior team members

**To be a successful IT Service Apprentice, what will you need?**
- Ability to communicate clearly and concisely, both orally and in writing.
- Awareness of authentication technologies, such as Microsoft Active Directory, Microsoft Azure Active Directory, Microsoft Authenticator and SSO/MFA.
- Ability and experience of handling customer queries and complaints with empathy.
- Ability to create technical documentation and user guidance materials
- Awareness of unified communications technologies and how they are best served to support the customer
- Experience working in an enterprise technology environment
- Experience tracking and logging work in a ITSM / Confluence tooling

**What will you get in return for your dedication and expertise?**
- **Holidays**:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- **Pension scheme**:Up to 6% contributory pension.
- **Flexible working**:We do our best to accommodate your preferred work style.
- **Learning & Development**:Wide range of career opportunities + comprehensive learning.
- **Discounts**:Access to Blue Light Discount Card and employee benefits platform.
- **Wellbeing Assistance**:Access to mental health and wellbeing assistance.
- **Team Working**:Champion our mission in a collaborative team.
- **Cycle2Work**:Lease a bicycle through the scheme**.**:

- **Season ticket loan**:Interest-free loan for commuting expenses.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.