Customer Service/administration/order Coordinator
2 days ago
The Rubber Company was founded in 2013 and has been going from strength to strength each year, with big growth plans for the years to come. We are looking for someone with an ambitious ethos who can help realize our vision. We operate a relaxed, friendly office atmosphere. With a small office team, we want people who possess a "can do" attitude, ready to get stuck in and work together to make things happen. ---------------------- - **Duties will include**: - Responsible for processing all of increasing e-commerce orders - Coordinating sales and purchase orders: order progressing and keeping customers informed - Handling enquiries efficiently to quote or respond to customer in timely manner - Answering of telephone to assist with general queries and order updates - Sage 50 Accounts: Sales orders, purchase orders, quotations, invoices - Assisting with database management (Salesforce CRM) - Becoming point of contact and building customer/supplier rapport - Export procedures and bookings - Providing excellent customer service to achieve full customer satisfaction after point of sale - General office administration and filing ---------------------- - **Essential Skills**: - Possess excellent communication and interpersonal skills - Excellent telephone manner and written communication - Competent IT skills and knowledge of Microsoft; outlook, word, excel - Outstanding attention to detail - Pro-active, hard working with a positive attitude and desire to progress within the role - Ability to priortise workload - Ability to build good rapport with both customers and suppliers - Have good time management and organisational skills - Enthusiasm to learn and succeed - Work in a small office team and able to diversify role when required - Sage 50 accounts experience is a bonus but not essential. (Full on the job training provided for any software used) ---------------------- - **Commission based opportunities available.** **Opportunity for attractive salary increases.** If you are a self-motivated ambitious person looking to grow within a prosperous company, this could be for you ---------------------- - Based on Romsey Industrial Estate, we are located right behind the train station. The Rubber Company supply an extensive range of rubber and associated products to a wide scope of industries. - Hours: Monday to Friday 08:30am - 5:00pm (4:00pm on Friday's) - Holidays: 20 working days. We do not work weekends or bank holidays - Company closes before Christmas Eve until early January (complimentary holiday) - Company pension scheme - 3 months' probation period **Job Types**: Full-time, Permanent **Salary**: £24,000.00-£32,000.00 per year **Benefits**: - Casual dress - Company pension - On-site parking - Profit sharing Schedule: - Monday to Friday Supplemental pay types: - Performance bonus Work Location: In person
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