Receptionist/administrator

We have an opportunity for an experienced Receptionist/Administrator to join the practice team on a full-time basis (37.5 hours per week). For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

**Receptionist Duties**:

- Answering the telephone, taking messages and passing them on appropriately
- Manage the reception desk ensuring surgeries run smoothly and efficiently
- Receive patients and visitors courteously and efficiently
- Processing all requests for repeat prescriptions in accordance with practice guidelines
- To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team
- Be able to cover all reception/administration tasks as necessary
- Process appointment requests by telephone and in person
- Taking requests for home visits and ensure they are recorded and processed correctly
- Liaise with hospitals, primary health care team, social services, etc.
- Computer data entry updating patient records
- Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
- Fax, photocopy, scan and shred as required
- Maintaining confidentiality at all times
- To have a thorough knowledge of all Practice procedures and policies
- To work in accordance with written protocols
- Any other tasks allocated by Service Manager / GPs
- All staff are required to be flexible and take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role
- Attending team training events as part of ongoing development and training

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their Carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet