Receptionist and Administrator

**Receptionist and Administrator**

We are looking for a Highly motivated receptionist & administrator to join our Commercial Product team within our Holiday Division based at Head office.

**Our Vision**

Our mission for Skills is to be the most successful Bus & Coach operator in the UK, setting industry leading standards and recognised as having the “Best Drivers in the World”. We strive to delight our customers with our passenger transport solutions and holiday programs, improving each journey one at a time. With our carefully selected and highly trained staff that is vibrant, age diverse, highly motivated and focused along with our modern, impeccably presented fleet, we achieve consistently ambitious standards of customer service. We always exceed to ensure that we are the number one choice for holidays and passenger transport solutions across the East Midlands.

**About the Role**

We are currently recruiting for a receptionist & administrator to effectively manage the day to day administration internally and externally for our internal coach holidays, worldwide holidays we sell and assist with third party sales accounting. You will support all members of the product team delivering the ability to work efficiently, manage your own time and deliver results within set deadlines.

You must be able to work well under pressure, adapt quickly to change and thrive in a fast-paced environment showing initiative and innovative thinking. You will be available to travel throughout the UK and overseas when required. You will have a flexible, pragmatic approach and will be able to build relationships with customers, team members and stakeholders.

The responsibilities of the role will include:

- General reception duties.
- Selling travel products to customers, for coaching holidays. Delivering Excellent customer service both face to face and over the phone; using your product knowledge to give the best service to every customer.
- Liaising with all planner’s and creating vital electronic tour packs for our drivers to deliver holidays and trips as specified in our brochures and online
- Maintaining customer records while ensuring all data protection is adhered to. Management of communication to our customer base supporting Commercial product, Marketing and the Retail department, which all form the Holiday Division
- Keeping the best practices and working procedures up to date in line with company direction with guidance from the Senior Product Manager
- Contribute to the effective running of the department. Follow all company policies. Work well with all members of the team offering support and showing a proactive approach to improving ways we work.
- Report to The Senior Holiday Manager

**Essential Qualifications, Skills and Experience**
- Computer literate - with experience of word, excel and outlook. Mock test will be conducted
- Proven customer service experience
- High attention to detail
- Ability to multitask
- To work efficiently to tight deadlines
- Polite
- Well presented
- Hardworking and reliable
- Good organisation skills

**Salary and benefits**
- £21-22K year 40 hours a week worked over 5 days. With the occasional Saturdays on a rota basis.
- Discounted tours and excursions with the Skills group
- Company pension scheme

**Application**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount
- Wellness programme

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person