Tenant Liaison Officer

**ABOUT US**

Cenergist is an Energy and Water Management Company established in 2012. We are based in the UK, Netherlands, Spain and India and employ over 170 people within our Water and Energy divisions. Over the last 5 years Cenergist’s turnover has grown to £60m and:

- Become a leading provider of low-carbon district and communal heating systems to social housing, property developers, local authorities, and the NHS.
- One of the largest designers & installers of ground and air source heat pump technologies in Europe, both domestic and commercial.
- Developed and commercialised patented Control Flow water efficiency technology.
- Delivered extensive water efficiency and neutrality projects for Water Companies and Local Authorities.
- **Our vision is to help our customers achieve sustainability at the lowest possible cost.**_
- **Our mission is to become, ‘leaders in the decarbonisation of the built environment with Control Flow Technology at the heart of everything we do’.**_

Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities and commercial clients based on quality and performance. Our ambition for the next 5 years is to grow further in the UK and replicate our success in Europe. Our turnkey delivery process takes our clients from concept stage to measured results so they can meet their Net Zero and sustainability goals.

Our success is underpinned by our values which includes a commitment to quality, collaboration, supporting each other and embracing innovation.

**OPPORTUNITY PROFILE**

The Tenant Liaison Officer will be the main point of contact for residents. They will liaise between our client, residents and Cenergist staff to ensure that any works being carried out are communicated to residents and at each stage, residents are fully supported.

This involves ensuring any complaints or issues are dealt with efficiently or escalated to the Senior Tenant Liaison Officer.

**KEY TASKS**
- Be the point of contact for residents
- Manage any queries or complaints in a timely manner
- Attending and contributing to operational meetings
- Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively
- Working with site management team to keep residents fully informed
- Liaise and support residents throughout planned maintenance
- Arrange appointments
- Identify any special needs or circumstances of individual residents
- Maintain records in line with company procedures ensuring compliance with GDPR

**DEMONSTRABLE EXPERIENCE**
- Previous experience of providing high level customer service to members of the public
- Previous on-site experience as a TLO
- Ability to interact sensitively with others
- Using computers and computer systems to enter data, or process information
- Experience within construction industry and in a liaison/housing role
- Experience of scheduling local authority domestic heating installations Using computers and computer systems to enter data, or process information.

**BEHAVIOURAL COMPETENCIES**
- Effective complaints handling skills
- Pro-active, self-motivated and knows when to seek guidance
- Ability to work alone and as part of a team to achieve common objectives
- Work in line with Cenergist Values - **Quality, Collaboration, Innovation, Support and Passion**

**BENEFITS**
- 25 days annual leave (plus Bank Holidays)
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Wellness programme

The position will be covering the London area, and is fully site based. Travel will be required on a regular basis to other operating locations as specified by the Company.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- London, W1T 2HX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Tenant Liaison Officer: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in London, W1T 2HX