Tenant Liaison Officer

6 days ago

London, United Kingdom We are Footprint Full time

ob Title:Tenant Liaison Officer Location:HD6 (West Yorkshire) Start Date:ASAP Pay Rate:£17.00£18.50 per hour Contract Length:Minimum several months Employer:Large Regional Contractor Requirement:Valid CSCS Card About the Role We are seeking an experienced Tenant Liaison Officer to support a busy social housing refurbishment framework in the HD6 3LQ area. The project involves kitchen and bathroom upgrades within occupied (tenanted) properties, so excellent communication skills, empathy, and organisation are essential. You will act as the main point of contact between tenants, site teams, and the contractor, ensuring works run smoothly and tenants are well-informed throughout the refurbishment process. Key Responsibilities Build and maintain strong relationships with tenants, ensuring they understand the scope and schedule of worksArrange appointments, access, surveys, and follow-up visitsHandle tenant queries, complaints, and concerns professionallyProvide regular updates to site management and administrative teamsEnsure all necessary paperwork and documentation is completed accuratelySupport vulnerable tenants and help minimise disruption during kitchen and bathroom worksMaintain high standards of customer care and communication throughout the projectEnsure all works comply with health & safety requirementsRequirements Previous experience as a Tenant Liaison Officer or Resident Liaison Officer (RLO)ideally within social housingStrong communication and customer-service skillsAbility to work with vulnerable residents in occupied propertiesGood organisational and record-keeping abilitiesValid CSCS card (essential)Ability to start immediatelyWhats on Offer Competitive hourly rate:£17£18.50Stable work for a minimum of a few monthsOpportunity to work with a reputable, well-established regional contractorSupportive site team and collaborative working environmentHow to Apply If youre available to start ASAP and have the experience required, please send your CV or apply directly today. Interviews and onboarding will be arranged quickly.TPBN1_UKTJ

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