Helpdesk Administrator

2 weeks ago

Salisbury, United Kingdom EMCOR UK Full time

**Duties/Responsibilities**:
**We are currently recruiting for a Helpdesk Administrator at our site in Porton**

**Hours**:
**08.00-17.00 with 1hr unpaid lunch 40 hours per week**

**Site Address**:
**UKHSA Porton Down, Salisbury, SP4 0JG**

**Job Purpose**:
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.

**Principal Accountabilities**:

- Receive all visitors to the CEPR main reception in a professional manner
- Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
- Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
- Receive recorded and special deliveries and log and contact client before 10.00 am
- Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
- Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
- Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
- Set up of the conference rooms including all AV equipment
- Book meeting rooms, taxis, car hire and hospitality as directed.
- Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
- Assist management team as and when required with admin matters
- Provide all monthly billing reports to the Business Support Team
- Manage client exhibitions, mobile phones contract, copiers and internal accounts
- Manage emergency phone and tannoy system
- To be dressed in correct uniform at all times

**Person Specification**:

- Customer focused- Ability to communicate effectively- Flexibility- Team orientated- Previous healthcare experience preferred

  • Helpdesk Administrator

    2 weeks ago

    Salisbury, United Kingdom Pertemps Network Group Full time

    **Job Description**: Helpdesk Administrator Pertemps are currently recruiting for a temporary Helpdesk Administrator to join a business based near Salisbury. This is a full-time position running until the end of June. **Responsibilities**: - Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner - Carry...

  • Helpdesk Administrator

    2 weeks ago

    Salisbury, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **We are currently recruiting for a Helpdesk Administrator to join our team on a Zero Hours contract at our site in Porton Down, Wiltshire** **Site Address**: **UKHSA Porton Down, Salisbury, SP4 0JG** **Job Purpose**: Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined...

  • Helpdesk Coordinator Porton Down

    1 day ago

    Salisbury, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...

  • Technical Administrator

    2 weeks ago

    Salisbury, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **We are currently recruiting for a Technical Administrator to join our team in Porton Down, Wiltshire** **Hours: Monday to Friday 0800-1630, Fri - 0800-1600 40 hours per week** **Job Purpose**: *** To provide technical & administrative support to the Account Manager and to co-ordinate all PPM & Reactive works in efficient and...

  • National Service Centre Team Leader

    1 week ago

    Salisbury, United Kingdom Landmarc Support Services Full time

    Job Introduction Landmarc support services are currently looking to recruit a Team Leader to support the BAMS & NSC Manager and Team Manager in providing a comprehensive call centre service delivery through needs based training, coaching and call delivery. Main Responsibilities To support delivery of NSC KPIs by provide training and coaching support for...

  • Customer Service Agent

    1 day ago

    Salisbury, United Kingdom Landmarc Support Services Full time

    Job Introduction Landmarc, a world leading provider of integrated support services to the military, are looking for a talented and motivated Customer Service Agent (shift) to join our team up on Salisbury Plain in Wiltshire. We are looking for a motivated person who has previous customer service experience and a strong working knowledge of administration to...

  • Scheduler

    7 days ago

    Salisbury, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Job Purpose**: To implement an ‘effective’ scheduling service for all work required to be undertaken on the EMCOR contract. ‘Effective’ means consistently keeping backlog to a minimum, consistently achieving KPIs, and complying with EMCOR’s control of contractor process by complying with the requirements of the...