Helpdesk Coordinator Porton Down

1 day ago

Salisbury, United Kingdom Serco Plc Full time

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.

**Contract Type**: Full Time

**Location**: Salisbury, Wiltshire, SP4 0JQ

**Working Hours**: 37.5 hours Monday to Friday

**Salary**: £24,000 to £28,000 dependent on experience

Here at VIVO we are currently recruiting for an Administrator who will ensure high-quality data production whilst providing advice and support to the team.

This is a pivotal role in the brand-new Customer Services Helpdesk team, where you will be responsible for delivering excellent customer services, by managing scheduling of maintenance works across the Built Estate.

Within this role you will;
- Handle inbound calls in a professional manner
- Coordinating delivery of both reactive and planned works to onsite team operatives
- Raise and manage Service Requests in CAFM system
- Process purchase orders upon request

What you’ll need to do this role

You will be committed to delivering excellent customer service whilst maintaining a high level of quality and accuracy.

This role will include data processing and management to monitor business performance and compliance so it is desirable that you have experience in MS Excel, Maximo or other bespoke IT systems.

It is desirable that you have experience of operating within either an MOD or Construction/Property Maintenance environment.

You must be able to pass SC Clearance to be considered for this role.

You must be a British National to be considered for this role.

What we offer
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Training opportunities and qualifications within a supportive environment to ensure career progression

VIVO Defence Services

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